Lucent Technologies 518-458-100 manual When You Need Help

When You Need Help

When You Need Help

If you have a problem with your system, you may be able to solve it by following the appropriate troubleshooting procedures described in this chapter. If not, you can call for help. In the continental U.S., Lucent Technologies provides a toll-free customer hotline 24 hours a day. Inside the continental U.S., call the hotline at 1-800-721-7071 or your Lucent Technologies Authorized Dealer if you need assistance when installing, programming, or using your system. Consultation charges may apply. Outside the continental U.S., contact your Lucent Technologies Representative or local Authorized Dealer.

If you call, have the following information ready so that the representative can better help you:

■The kind of system you have. To determine the release number, press f5 9at any display phone.

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The number of lines and extensions in your system.

The type of phone (system or standard) and the model number, if applicable. System phone model numbers are located either on the upper right-hand corner of the phone or on the dialpad overlay.

■If you followed a troubleshooting procedure and need more help, tell the representative what you did.

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