Lucent Technologies 518-458-100 manual Transferring Calls, 215

Transferring Calls

Transferring Calls

Description

This section explains how to transfer calls using the &button on a system phone or the switchhook on a standard phone. Transferring a call lets users “pass” a call from one extension to another. Users can transfer both outside calls and intercom calls to other extensions.

Related Features

■To transfer calls to an extension with a single touch, you can program the extension number on an Auto Dial button—see Auto Dialing.

■To transfer calls to an extension for which you have a Manual Signaling button, press &before pressing the Manual Signaling button.

■While a call is being transferred, the caller hears ringing if Ring on Transfer (#119) is Active. If it is Not Active and Music-On-Hold (#602) is Active and an audio source is connected to the system, the caller hears music-on-hold while the call is being transferred to the destination extension. If Music-On-Hold is Not Active and Ring on Transfer (#119) is Not Active, the caller hears silence.

■The system is factory-set to return a transferred call, after it rings four times at the destination extension, to the extension that transferred it. You can use Transfer Return Rings (#105) to change the number of rings for all system extensions. You can use Transfer Return Extension (#306) to program a different extension to which unanswered calls from a particular extension should return.

■If users transfer a call, Caller ID information (if it is available) is passed to the destination extension.

■If you have a voice messaging system, you can use Voice Mailbox Transfer to transfer a caller directly to a subscriber’s voice mailbox.

■An extension programmed with Call Waiting (#316) cannot transfer either of two active calls.

Considerations

■When you press &, the call is put on hold and its associated green light winks.

■A transferred call appears on the destination extension’s intercom button unless the destination extension has a line button for the line on which the call was received.

■When a call you transferred is answered, if you began the call on an individual line, the red light goes on next to the line button goes on; if you began the call on a line in a pool, the call no longer appears on your phone.

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