Transferring Calls

To make a voice-signaled transfer to a system phone, in Step 2 of the procedure on the previous page, press *plus the two-digit extension number. Then listen for one of the following responses:

If you hear one beep, you have reached an idle system phone. You can speak after the beep.

Your voice is heard through the other extension’s speaker. If no one answers or the call is refused, press the line or pool button next to the winking green light to reconnect to the caller. If the call is accepted, hang up.

If you hear two beeps, you have reached a busy system phone with Voice Interrupt On Busy Assigned. You can speak after the beeps. Your voice is heard through the recipient’s handset or speaker. Be aware that the third party to whom the recipient is speaking probably also will hear the two beeps and the faint sound of your voice. Be brief and discreet in your interruption. If the recipient has a Voice Interrupt On Busy Talk-Back button, wait for a response. If the call is accepted, hang up to complete the transfer. The call rings at the recipient’s extension. If the call is refused, press the line or pool button next to the winking green light to reconnect to the caller.

If you hear ringing, you have reached a standard phone, an idle TransTalk 9000-series phone, or a busy system phone with Voice Interrupt On Busy Not Assigned.

When someone answers, announce the call, then hang up. If no one answers or the call is refused, press the line or pool button next to the winking green light to reconnect to the caller.

To transfer a call with one button touch:

While on a call, press the Auto Dial button programmed for the extension, or the Hunt Group or Calling Group button for the group, to which you want to transfer the call. (There is no need to press &or n; this takes the place of Steps 1 and 2 in the procedure on the previous page.)

For an extension that has a system phone, you can program *plus the extension number on the Auto Dial button, so you can announce the calls when you transfer them.

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