Lucent Technologies 518-458-100 manual Delayed Call Handling, Control Unit Partner Mail VS

Voice Messaging Systems

Delayed Call Handling

Figure 4-12shows a PARTNER MAIL VS system that provides delayed call handling. This setup allows the receptionist at extension 10 to provide personalized service by answering calls during normal business hours. The PARTNER MAIL VS system (connected to extensions Z1 and Z2) handles calls when the receptionist is busy or not available, so calls do not go unanswered. The PARTNER MAIL VS system also answers calls received outside of business hours and prompts callers to leave a message in the receptionist’s mailbox.

This example also includes two user extensions (X and Y), which are not automatically covered by the PARTNER MAIL VS system. This allows the receptionist to give the caller more personalized service; if the receptionist transfers a call to extension X or Y and that extension does not answer, the call returns to the receptionist. The receptionist can then take a message or send the call to the extension’s mailbox if the caller prefers.

Lines

CONTROL

UNIT

PARTNER MAIL VS

System

Ext. Z1

Ext. Z2

Ext. X (not automatically covered by

the PARTNER MAIL VS System)
Ext. Y
Ext. 10
Receptionist’s Desk	*

Figure 4-12. Delayed Call Handling

To Use:

Follow the instructions packaged with the PARTNER MAIL VS system to install.

During normal business hours, the PARTNER MAIL VS system uses delayed call handling; the receptionist picks up all calls at extension 10. If the receptionist cannot answer within four rings, the system routes the call to the PARTNER MAIL VS system where the day menu plays to the caller. Outside of business hours (when Night Service is activated at extension 10), outside calls are answered directly by the PARTNER MAIL VS system. Any user who is in the office can pick up calls before the PARTNER MAIL VS system answers.

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