Lucent Technologies 518-458-100 manual How to Transfer a Call System Phone, 216

Feature Reference

■If you transfer a call to an extension for which you have an Auto Dial button and the call is unanswered, the green light next to the Auto Dial button flutters when the call returns to your extension.

■Calls can be transferred to Calling Groups and Hunt Groups. Hunt Group calls do not Transfer Return if the call is not answered and if Transfer Return Rings (#105) is set to 4 or more rings.

■When you transfer a call from a display phone, the number to which you are transferring the call briefly appears on the display. If a transferred call is unanswered, the number of the extension that is returning the transferred call also appears on display phones.

■If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may include a call transfer feature that lets you transfer a call to another Centrex extension, so that the line on which the call came in is free to place and receive other calls. However, to use Centrex transfer, you must be able to dial the extension directly using the Centrex extension number; if a Centrex line is shared by several extensions, you cannot use Centrex transfer to direct the call to a specific extension. For more information about such features, see the documentation for your PBX or Centrex system. (When your Centrex or PBX documentation tells you to use a switchhook flash, use the system Recall feature instead.)

■On a system phone, a transferred call rings with an intercom ring (ring BEEP) until the originator hangs up, then it changes to a transfer ring (ring BEEP BEEP). On a standard phone, a transferred call rings with an intercom ring s) until the originator hangs up, then it changes to a transfer ring (ring ring ring).

How to Transfer a Call

System Phone

■To pass a call to another extension:

1.While active on the call, press &.

The call is put on hold and you hear intercom dial tone. The green light next to the line or pool button winks.

2.Dial the extension number (or 7 7and a Hunt Group number or 7and a Calling Group number) to which you want the call transferred.

3.When someone answers, announce the call, then hang up.

If no one answers or the call is refused, press the line or pool button next to the winking green light to reconnect to the caller.

■If you do not wish to announce the call, hang up as soon as you hear ringing (after Step 2 above). If no one answers, the call rings back at your extension (unless a different transfer return extension is programmed for your extension)—lift the handset and you are reconnected to the caller.

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