Partner Endeavor Communications System
Warranty
Federal Communications Commission FCC Interference
Canadian Emissions Requirements
Security
Class a Compliance
FCC Notification and Repair Information
Industry Canada IC Notification and Repair Information
CSA Certification No LR Load No
No de certification CSA LR ’indice de charge
Contents
Feature Reference
Iii
Contents
Troubleshooting
Maintenance Repair Information
Speed Dial Form
How to Use This Guide
Purpose
Terminology
Vii
Product Safety Statements
How to Comment on This Guide
Viii
Important Safety Instructions
About This Guide
Features and Capabilities
Overview
Page
System Components
Sample System Components
Configurations
System Modules
System Batteries
PC Card Slot
Chapter
System Mode
System Capacity
Key Mode
Hybrid Mode
FCC Registration
Telephones System Telephones
Partner Endeavor-Model System Phones 34D 18D
Intercom Autodialers
Standard Telephones
8101M Analog Telephone This model is recommended
Auxiliary Equipment
Enhanced Tip Ring Ports
Requirements
Connecting Standard Devices
Programming
Overview
Hardware Considerations
Stand-Alone Slot Carrier
Initial System Setup
Setting the System Clock
Assigning Lines Key Extensions
Pooled Extensions
Customizing Extensions
Changing Settings after Installation
Copy Settings
Changing the System Clock
Adding New Lines Key Extensions
Reference.’’
Adding New Pools
Adding New Extensions
Swapping Extensions
Changing Settings to Support PBX or Centrex Services
Recall Setting
Dialing Restrictions
System Programming Options
Speed Dial and Auto Dial Numbers
Speed Dialing
Dialing Restrictions and Permissions
Restricting Access to Outside Lines or Pools
Locking an Extension
Controlling Calls on Outside Lines
Overriding Dialing Restrictions
Setting Up Groups of Extensions
Setting Up Auxiliary Equipment
Page
Backup and Restore Features
Using System Programming
Hospitality Features
Programming Overlays
Page
Feature
Programming Mode
Button Locations
Button Locations on Partner Endeavor-Model Phones
Telephone Programming Options
Personal Speed Dialing
Programming Telephone Buttons
Backup Answering Options
Button Programming
Using Telephone Programming
Telephone Models
Using Centralized Telephone Programming
Example of Partner Endeavor-18D Phone as a Key Extension
Press c. The following appears on the display
Using Extension Programming
Programming
Learning about Telephones
System Telephones
Buttons and Indicators
Following buttons and indicators appear on system phones
Lights
System Telephones
Off steady off
Flash long on, long off
Flash red on, green on
Red on, green on
Wink long on, short off
Short off
On/off, long off
Using the Handset, Speaker, and Microphone
Ringing Patterns
Dial Tones
Ring Beep Beep
Hands-Free Answer on Intercom Hfai
Voice Interrupt on Busy Calls
Standard Telephones
Speakerphone Performance Tips
An intercom call will ring-ring... ring-ring... ring-ring
Using the Switchhook
Limitations
Page
Feature Phones
Combination Extensions
Using Telephones
Basic Call Handling Features
Direct Line Pickup-Active Line
Dial-Code Features
Learning about Telephones
Using Auxiliary Equipment
Page
Page
Answering Machines
If a Device Has Trouble
Single Answering Machine
To Use
To Program
Multiple Answering Machines
Group Extensions #505
Personal Answering Machine
Personal Answering Machine
Backup for Receptionist
Auto Attendant
Credit Card Scanners
Telephone
Optional
Using Credit Card Scanners
Fax Machines
Programming Credit Card Scanners
Using the Fax Management Feature
Using the Fax Management Button
Programming for Fax Management
Light Pattern Indicates
Setting Up Fax Machines
Transferring a Call to the Fax Machine
Restricting Dialing from a Fax Machine
Single Fax Machine
Fax Line Saver Setup
Fax Line Saver
Fax Machines
Send and Receive Fax Machines
To Program Fax 1 Send-Ext
To Program Fax 2 Receive-Ext. Y
Modems
Stand-Alone Modem for Placing Calls Only
Send and Receive Modem
10. Send and Receive Modem
Night Service with Auxiliary Equipment
Using Night Service with Auxiliary Equipment
Programming Night Service with Auxiliary Equipment
Assign a Night Service Button #503 at extension
Voice Messaging Systems
Delayed Call Handling
Control Unit Partner Mail VS
To Program
Feature Reference
System Date #308 Distinctive Ring
Dial-Code Feature1
Intercom Dial-Code Features1
AA Automated Attendant Extensions #607
Abbreviated Ringing #305
Allowed List Assignments #408
Allowed Phone Number Lists #407
Examples
Toll Call Prefix required
Toll Call Prefix not required
Page
Answering Calls
How to Answer Calls Ringing at Your Extension System Phone
Call you are on is placed on hold
Standard Phone
You are connected to the coverage call
Auto Dialing
Auto Dial buttons can be programmed only on system phones
398
Using
Automatic Extension Privacy #304
Programming
Automatic Line Selection
Examples System Phone
Examples Standard Phone
Auto Line Select
Automatic System Answer Button #111
Hold Disconnect Time #203
Press f00ss#1
Using
Automatic System Answer Delay #110
Press f00ss#11
Automatic System Answer Lines #204
Press f00ss#204
Automatic System Answer Mode #121
Press f00ss#121
Automatic System Answer Record/Playback
ASA 1=Rec
Press 2. The following appears on the display
Automatic VMS Cover #310
Programming
Background Music F19
Using
Backup Programming-Automatic #123
Changing the Setting
Current setting is displayed
Alarm in , Troubleshooting
Backup Programming-Manual #124
Press e
Call Coverage F20,XX,XX
Considerations
Using System Phone
You hear intercom dial tone
Call Coverage Rings #116
Valid Entries Programming
Call Forwarding/Call Follow-Me F11,XX,XX
Using System Phone
To forward your calls Lift the handset
Call Park
Call is put on hold and you hear intercom dial tone
Call Pickup
Call Waiting #316
Page
Caller ID
Calls
Considerations
Caller ID Inspect F17
Page
Caller ID Name Display F16
Caller ID Type #122
USA Operation
Singapore Operation
System shows the current setting
Calling Group Extensions #502
Conference Calls
You are connected with the first party
First party is now on hold
First party is now on hold. You hear intercom dial tone
Conference Drop F06
Last-added outside party is dropped from the conference
Copy Settings #399
Page
Dial Mode #201
Direct Extension Dial Button #113
DXD Button Assigned-Ext10
DXD Button Select Button
Direct Extension Dial Delay #112
Direct Extension Dial Lines #205
Press f00ss#205
Direct Extension Dial Record/Playback
DXD 1=Record
Feature Reference Press 2. The following display appears
Direct Line Pickup-Active Line I68LL
Using System Phone
Direct Line Pickup-Idle Line I8LL
Feature Reference
Disallowed List Assignments #405
Disallowed Phone Number Lists #404
Press 555567
For touch-tone phones
For rotary phones
To save the telephone number in memory, you must press e
Display
Related Features
Display Language #303
Distinctive Ring #308
This feature is available only on system phones
Do Not Disturb F01
Using
Doorphone Alert Extensions #606
Doorphone Extension #604 and #605
Press f00ss#60 4for
Related Feature
Emergency Phone Number List #406
Enter the telephone number
Description This feature is available only on system phones
Exclusive Hold F02
Using
Extension Name Display
Character Codes Letters Numbers
External Hotline #311
100
101
Fax Machine Extensions #601
102
Group Call Distribution #206
103
104
Group Calling-Ring/Page I7G/I*7G
105
106
107
All available extensions in the Calling Group ring
108
Group Hunting-Ring/Voice Signal I77G/I*77G
109
110
111
112
Group Pickup I66G
113
114
Hold
115
116
Green light next to the i, line, or pool winks
Call rings back
You are reconnected to the held call
Hold Disconnect Time #203
117
118
Hotline #603
Example
119
120
Related Features for Hunt Groups
Related Features for Hunt Group
Hunt Group Extensions #505
Considerations for Hunt Groups
Considerations for Hunt Group
122
Intercom Dial Tone #309
123
Joining Calls
124
How to Join a Call System Phone
125
Last Number Redial F05
126
127
Line Access Mode #313
128
Ringing
Press f00ss#31
129
Line Access Restriction #302
130
131
Current restriction displays
Line Assignment #301
132
Default Line Assignments
133
134
135
Line Coverage Extension #208
136
137
Line Ringing
138
139
Immediate Ring on steady
Hybrid Mode Only
Making Calls
140
How to Make an Outside Call System Phone
141
#401
How to Make an Intercom Call
142
143
144
Manual Signaling F13XX or F13*XX
This feature is only available on system phones
145
146
Message Light Off F10XX
147
148
Message Light On F09XX
149
150
You hear the intercom dial tone
Music-On-Hold #602
151
152
Music-On-Hold Volume #614
Display shows the current setting
153
Night Service Button #503
154
155
Green light is on steady. Night Service is on
Green light goes out. Night Service is off
156
Night Service Group Extensions #504
157
This feature should be used only for initial system setup
Number of Lines #104
158
159
Outgoing Call Restriction #401
160
161
Outgoing Call Restriction Button #114
162
163
164
Outside Conference Denial #109
165
Personal Speed Dial Numbers
166
167
168
Pickup Group Extensions #501
169
Pool Access Restriction #315
170
171
Pool Extension Assignment #314
172
173
174
Pool Line Assignment #207
175
Press f00ss#207
176
Related Procedures
Privacy F07
177
178
Recall F03
179
180
Recall Timer Duration #107
181
Restore Programming #125
182
Top line of the display shows Sys Set Restore
183
Ring on Transfer #119
184
Rotary Dialing Timeout #108
185
Save Number Redial F04
186
187
Send All Calls
188
189
Special Dialing Functions
190
191
Star Code Dial Delay #410
Restriction Resetting
Second Dial Tone
192
193
194
Station Lock F21
195
196
On a programmed button with lights, the green light flashes
You hear intercom dial tone again
197
This feature is available only at extensions 10
Station Unlock F22
198
Backup Programming-Automatic #123
System Date #101
199
System Day #102
200
System Password #403
System Password does not appear on display phones
Password is in effect until you hang up the phone
201
System Release Status F59
202
System Reset-Programming Saved #728
203
204
System Speed Dial Numbers
205
206
207
System Time #103
208
This time appears on system display phones as 215 p
Toll Call Prefix #402
209
Touch-Tone Enable F08
210
Transfer Return Extension #306
211
212
Transfer Return Rings #105
213
214
Transferring Calls
215
How to Transfer a Call System Phone
216
217
218
VMS Cover F15
219
220
VMS Cover Rings #117
221
VMS Hunt Delay #506
222
VMS Hunt Schedule #507
Description Voice mail
223
Voice Interrupt on Busy #312
224
225
Voice Interrupt on Busy Talk-Back F18
226
227
Voice Mailbox Transfer F14
228
229
Wake Up Service Button #115
230
231
232
Troubleshooting
Customer Self-Service Center on Internet
When You Need Help
Power Failure Operation
Battery Replacement
Display Shows ChgBat W/PowerOn at Extensions 10
Battery Compartment Partner Endeavor processor module
Pull to Remove Push to Insert
Battery Assembly in Unlocked and Locked Position
Clearing a Backup-Failure Alarm
Problems with System Phones
Possible Cause 4 Phone is faulty
System Phone Does Not Ring
System Phone Does Not Work
Display Is Incorrect
Day #102, and System Time #103
Display Does Not Show Caller ID Name/Number
Privacy Is Displayed Instead of Caller ID Information
Is Displayed Instead Caller ID Information
Some Caller ID Information Does Not Display
Intercom Autodialer Does Not Work Properly
Problems with Standard Phones
Possible Cause 5 Phone is faulty
Standard Phone Does Not Ring
Standard Phone’s Message Waiting Light Does Not
Other Problems with Phones
Trouble Making Outside Calls
Page
Page
Calls Are Answered Automatically
Trouble Hearing Called Party Answer
Using the Recall Feature Has No Effect
Using the Recall Feature Disconnects Call
Problems with Combination Extensions
Phone Does Not Work Properly
Problems with Standard Devices
Standard Device Does Not Answer
Standard Device Does Not Dial Out Properly
Problems with ASA/DXD Cards
An ASA/DXD Missing Card Error Message Appears
Problems with Automatic Backup
Display Shows Backup Failed IC at Idle Extension 10
Display Shows Backup Failed WP at Idle Extension 10
Display Shows Backup Failed CC At Idle Extension 10
Display Shows Backup Failed SB At Idle Extension 10
Problems with Manual Backup
Display Shows Insert Card System Programming Mode
Display Shows Write Protected System Programming Mode
Display Shows System Busy System Programming Mode
Display Shows Backup Failed CC System Programming Mode
Display Shows Backup Failed SB System Programming Mode
Problems with System Restore
Display Shows Bad File System Programming Mode
Display Shows Empty File System Programming Mode
Display Shows Incompat Versions System Programming Mode
System Programming Settings Reverted to Default Settings
System Problems
Call Rings Continuously When Answered No One at Other End
Calls on Hold Are Disconnected
Calls on Automatic System Answer Lines Are Disconnected
All Calls Disconnected
All Phones Dead No Dial Tone or Lights
Multiple Phones Dead No Dial Tone or Lights
Poor Transmission Quality on Modem
Other Problems with System
Troubleshooting
Dimensions and Weights approx
Capacities System Module Extension Jack
Other Specifications
Specification Description
Specification Definition
Specifications
Maintenance, Repair Ordering Information
Lucent Technologies Limited Warranty Limitation of Liability
Post-Warranty Repairs
Product Ordering Information Reference Materials
Limitation of Liability
Hardware Components
System Modules and Wiring
System Telephones and Accessories
Speed Dial Form
Speed Dial Form
Code Name/Company * Telephone Number
Code Name/Company Telephone Number
Speed Dial Form
Numbers
GL-1
GL-2
Auxiliary equipment
GL-3
Caller ID Inspect
GL-4
Extension
GL-5
Hold Reminder Tone
GL-6
Key Extension
GL-7
Music-On-Hold System
Password
GL-8
GL-9
Recall
GL-10
System
GL-11
Voice Interrupt on Busy
GL-12
Index
IN-1
IN-2
IN-3
IN-4
IN-5
Partner Mail VS
IN-6
IN-7
IN-8
IN-9
IN-10
Centralized Telephone Programming Quick Reference
Group Pickup
System Programming Quick Reference
Extensions
System Programming Quick Reference
Groups Auxiliary Equipment
