Lucent Technologies 518-458-100 manual Problems with Standard Phones, Standard Phone Does Not Ring

Troubleshooting

Problems with Standard Phones

Standard Phone Does Not Ring

Possible Cause 1: Standard phone is not plugged into the Tip Ring ports, which are the bottom two ports on the processor or 362EC module.

What to do: Plug the standard phone into the bottom two ports of any module.

■If the phone rings, the problem is solved.

■If the phone still does not ring, go to Possible Cause 2.

Possible Cause 2: Ringer is turned off.

What to do: Turn on the ringer.

■If the phone rings, the problem is solved.

■If the phone still does not ring, go to Possible Cause 3.

Possible Cause 3: Call Forwarding is turned on.

What to do: Check to see if Call Forwarding is turned on.

■If Call Forwarding is turned on, turn it off.

■If Call Forwarding is not turned on, go to Possible Cause 4.

Possible Cause 4: Line Ringing is programmed for No Ring or Delayed Ring.

What to do: Check the Line Ringing setting for the extension.

■If Line Ringing is set for No Ring or Delayed Ring, change the setting if appropriate.

■If Line Ringing is set for Immediate Ring and this phone is part of a combination extension, see ‘‘Problems with Combination Extensions’’ on page 6-21.

■If Line Ringing is set for Immediate Ring and the phone is on an extension by itself, go to Possible Cause 5.

Possible Cause 5: Phone is faulty.

What to do: Unplug the problem phone. Plug in a standard phone that you know rings properly.

■If the replacement phone rings properly, the problem phone is defective. Replace it.

■If the replacement phone does not ring properly, call the hotline.

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