Lucent Technologies 518-458-100 manual Display Shows Backup Failed CC At Idle Extension 10

Problems with Automatic Backup

Display Shows “Backup Failed CC”

at Idle Extension 10 and 11

Possible Cause 1: The Backup/Restore PC Card was removed while the backup was in progress.

What to do: Check to see whether the PC Card was removed. If it was not, go to Possible Cause 2. If it was, power down the system, reinsert the PC Card, and reapply power to the system. The backup is rescheduled for the next day at 2:00 a.m.

Enter Backup Programming—Automatic (#123) and select Option 3 to clear the alarm display (see ‘‘Clearing a Backup-Failure Alarm’’ on page 6-9).

Possible Cause 2: The Backup/Restore PC Card or the PARTNER Endeavor processor module is corrupted.

What to do: Try to do a backup using the manual backup procedure— Backup Programming—Manual (#124 )—to test the system.

■If the backup completes successfully, the problem may be solved. An

automatic backup is rescheduled for the next day at 2:00 a.m. Enter Backup Programming—Automatic (#123) and select Option 3 to clear the alarm display (see ‘‘Clearing a Backup-Failure Alarm’’ on page 6-9).

■If the backup fails, try to determine whether the problem is a corrupted PC Card or a corrupted processor module by trying the backup twice using two different Backup/Restore PC Cards:

—If the system will not write to either PC Card, the processor module is probably corrupted; call the hotline.

—If the system writes to one of the PC Cards, the original PC Card is corrupted. See Table B-1on page B-5 for information about ordering a new Backup/Restore PC Card.

Display Shows “Backup Failed SB”

at Idle Extension 10 and 11

Possible Cause: Changes were being made to system programming or central telephone programming while a backup was in progress.

What to do: The backup is rescheduled for the next day at 2:00 a.m. Enter Backup Programming—Automatic (#123) and select Option 3 to clear the alarm display (see ‘‘Clearing a Backup-Failure Alarm’’ on page 6-9).

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