Lucent Technologies 518-458-100 manual Examples, 104

Feature Reference

Examples

Here are some useful applications for Group Call Distribution:

■Place the extensions of employees who work in a department in a Hunt Group and assign one or more outside lines to the group. Doing so lets outside callers ring the group directly without having to be transferred by the receptionist. For example, a mail-order company assigns the extensions of its sales representatives to a Hunt Group and assigns a line to the group. The company then publishes the number as its customer service number, so that a caller can reach a sales representative directly to place an order.

■If you install a voice messaging system, assign the system extensions associated with the voice messaging system hardware to Hunt Group 7. Then, use this procedure to assign outside lines to Hunt Group 7 for Automated Attendant Service. Callers hear a greeting and are prompted to enter digits to transfer to a specific extension or group without the assistance of the receptionist.

Valid Entries

1 = Assigned (for hunting to groups 1–6, or to group 7 for the voice messaging system’s Automated Attendant Service)

2 = Not Assigned ✔

3 = VMS Line Cover (available only for Hunt Group 7)

Programming

(See Figure 2-2on page 2-19for the location of special programming buttons such as sand eon system phones.)

To set up lines for Group Call Distribution:

1.Press f00ss#206at extension 10 or 11.

2.At the Group: prompt, enter a group number (1–6; 7 for the voice messaging system). For example, to select group 1, press 1.

3.At the Line: prompt, enter the desired line number. For example, to select line 1, press 01.

4.To assign or remove a line for groups 1–6, or to assign or remove a line or use VMS Line Cover for group 7, press Duntil the appropriate value displays.

5.At this point:

■To program another line, press nor puntil the line number shows on the display. Then repeat Step 4.

■To program another group, press NP, enter a new group number, and repeat Steps 3 and 4.

6.Select another procedure or exit programming mode.

5-104