Lucent Technologies 518-458-100 manual Transfer Return Extension #306, 211

Transfer Return Extension (#306)

Transfer Return Extension (#306)

Description

By default, transferred calls return to the originating extension if they are not answered. This System Programming procedure can be used to identify a different return extension for the extension that transfers a call.

Related Features

■You can use Transfer Return Rings (#105) to define the number of times all system extensions should ring with transferred calls before they return to their transfer return extensions.

■The transfer return extension for any extensions associated with auto attendant or voice messaging system hardware should be extension 10 (or another extension with a person who can assist the caller). AA Extensions (#607) is used to identify the extensions associated with auto attendant hardware and Hunt Group Extensions (#505) is used to identify the extensions associated with voice messaging system hardware.

■If an extension has VMS Cover active, unanswered calls to that extension are routed to the voice messaging system rather than to the transfer return extension.

■For transferred calls that are sent to a covering extension with Call Coverage: if the covering extension does not answer within the specified number of Call Coverage Rings (#116), the call rings the specified number of Transfer Return Rings (#105) before it transfer returns. If the covering extension has Do Not Disturb active, the call rings one more time after the specified number of Call Coverage Rings (#116) before it transfer returns.

Considerations

■An unanswered transferred call returns to the transfer return extension identified for the extension transferring the call, not the extension receiving the call.

■Do not designate an extension associated with auto attendant or voice messaging system hardware as the transfer return extension for any user extension.

■Transfer return calls do not receive call coverage or voice mail coverage.

Valid Entries

Extension transferring call ✔

Any extension other than the one transferring the call

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