Lucent Technologies 518-458-100 manual Using the Switchhook, Limitations

Learning about Telephones

Dial Tones

Standard phones have two different dial tones:

■Outside dial tone is generated by your local telephone company to indicate that you are connected with an outside line.

■Intercom dial tone is generated by the system to indicate that you are connected with an inside line. You hear this dial tone when you are making an inside, or intercom, call.

To hear the difference between the two dial tones, lift the handset. The dial tone you hear (assuming the phone is set to select intercom first, as recommended in this guide) is an intercom dial tone. To hear an outside dial tone, press 9.

Using the Switchhook

Some of the call-handling instructions in this guide direct you to “rapidly press and release the switchhook.” Pressing the switchhook for 1/2 to 1 second sends a signal over the line called a switchhook flash. However, do not press the switchhook too quickly. If you press the switchhook and nothing happens, try again and press it a little longer.

NOTE:

If your feature phone has a button labeled “Recall” or “Flash,” use the button instead of pressing the switchhook. If you use the system with PBX or Centrex lines, your PBX or Centrex documentation may tell you to press the switchhook to access PBX or Centrex features. Use the Recall feature instead (see ‘‘Recall (F03)’’ on page 5-179).

Limitations

Each standard device requires one touch-tone receiver to be available in order to dial a call (intercom or outside) or to activate a feature using a code. Each PARTNER Endeavor processor module has two touch-tone receivers.

Also, because standard phones do not have system line or pool buttons, feature buttons, or dedicated function buttons, basic call-handling procedures are sometimes different from those for system telephones. In addition, the following actions cannot be performed at a standard telephone:

■You cannot enter programming mode.

■Because there are no line buttons on standard phones, users must use Direct Line Pickup—Idle Line to select a specific line; otherwise, the system selects an idle line automatically when the user dials a 9 at intercom dial tone. (For information about Automatic Line Selection, see Chapter 5.) Similarly, because there are no pool buttons on standard phones, users must dial pool access codes at the intercom dial tone to request access to an idle pooled line. (See ‘‘Making Calls’’ on page 5-140

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