Lucent Technologies 518-458-100 manual Considerations

Feature Reference

For transferred calls:

—If the covering extension does not answer, the call goes to the transfer return extension after the specified number of Transfer Return Rings (#105).

—If the covering extension has Do Not Disturb active, the call rings one more time at the user’s extension before it goes to the transfer return extension.

■If an extension has Call Coverage and Call Forwarding active, calls are routed to the Call Forwarding destination extension (Call Forwarding takes precedence).

■If a user at a covering extension has a system display phone and is busy on a call, he or she can use Caller ID Inspect to view the number of the extension from which a coverage call is being sent. If a user is not active on a call and multiple coverage calls are ringing, he or she can press the line, pool, or ibuttons to view the number of the extension from which each coverage call is being sent; however, if the user picks up the handset, he or she will join or answer the call that was previously ringing at the originating extension shown on the display.

■Call Coverage does not apply to parked calls. See Call Park.

Considerations

■A system display phone is recommended for the covering extension so the user can identify coverage calls. “Cover for XX” appears on the display when a coverage call rings at a covering extension rather than Caller ID information, if available.

■If the covering extension has an Auto Dial button for the originating extension, the light shows green flutter while the coverage call is ringing at the covering extension. If the user at the extension lifts the handset, he or she will be connected to this call.

■Intercom, transferred, and outside calls on lines assigned ownership can be covered. Group calls, forwarded calls, transfer-return calls, voice-signaled calls, Voice Interrupt on Busy calls, Wake-Up Service calls, and calls to doorphone alert extensions cannot be covered.

■

■

■

Do not designate any of the extensions in Hunt Group 7, which contains the extensions associated with the voice messaging system, as a covering extension.

A single extension can cover multiple extensions; however, an extension programmed for Call Coverage can have only one covering extension. Only one Call Coverage button can be programmed per extension.

The user at an extension who has activated Call Coverage can intercept an outside call routed for coverage by pressing the outside line button.

5-42