Lucent Technologies 518-458-100 manual Hold Disconnect Time #203, 117

Hold Disconnect Time (#203)

Hold Disconnect Time (#203)

Description

This System Programming procedure lets you change the hold disconnect time for an outside line. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. Different telephone companies use different length signals. The length of the signal is called the hold disconnect time. If you put a call on hold and the caller hangs up, but the call does not disconnect within a minute after the caller hangs up, the hold disconnect time is probably set too high, or set at No Detection.

Considerations

■If the telephone company does not send a signal, keep the hold disconnect time set to 450 msec, the default setting. The user must disconnect a held call manually by retrieving the call then hanging it up.

■Shorten the hold disconnect time only if abandoned calls on hold do not disconnect.

■Lengthen the hold disconnect time only if calls are being disconnected prematurely.

Valid Entries

00 = No Detection

01 = 50 msec

02 = 100 msec

03 = 150 msec

04 = 200 msec

05 = 250 msec

06 = 300 msec

07 = 350 msec

08 = 400 msec

09 = 450 msec ✔

10 = 500 msec

11 = 550 msec

12 = 600 msec

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