Lucent Technologies 518-458-100 manual Problems with System Phones, System Phone Does Not Ring

Troubleshooting

Problems with System Phones

System Phone Does Not Ring

Possible Cause 1: Ringer volume is set too low.

What to do: Press the volume control button while the phone is idle and the handset is in the cradle.

■If the phone rings increasingly louder, the problem is solved.

■If the phone still does not ring, go to Possible Cause 2.

Possible Cause 2: The Do Not Disturb or Call Forwarding feature is turned on.

What to do: Check to see if Do Not Disturb or Call Forwarding is turned on.

■If Do Not Disturb or Call Forwarding is turned on, turn it off.

■If Do Not Disturb or Call Forwarding is not turned on, go to Possible Cause 3.

Possible Cause 3: Line Ringing is programmed for No Ring or Delayed Ring.

What to do: Check the Line Ringing setting for the extension.

■If Line Ringing is set for No Ring or Delayed Ring, change the setting if appropriate.

■If Line Ringing is set for Immediate Ring and this phone is part of a combination extension, see ‘‘Problems with Combination Extensions’’ on page 6-21.

■If Line Ringing is set for Immediate Ring and the phone is on an extension by itself, go to Possible Cause 4.

Possible Cause 4: Phone is faulty.

What to do: Unplug the cord from the base of the problem phone. Then plug the cord into a phone that you know rings properly.

■If the replacement phone rings properly, the problem phone is defective. Call the hotline to arrange for a replacement.

■If the replacement phone does not ring properly, call the hotline.

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