Nortel Networks 4050 User password is lost, Administrator user password, Operator user password

844Chapter 18 Troubleshooting

If the operational status of the Nortel SNAS 4050 is still down, reboot the machine. On the device, press the Power button on the back panel to turn the machine off, wait until the fan comes to a standstill, and then press the Power button again to turn the machine on. Log on as the Administrator user when the login prompt appears.

A user password is lost

There are four types of system user passwords:

•“Administrator user password” on page 844

•“Operator user password” on page 844

•“Root user password” on page 844

•“Boot user password” on page 845

Administrator user password

If you have lost the Administrator user password the only way to regain access to the Nortel SNAS 4050 as the Administrator user is to reinstall the software, using a console connection as the Boot user.

For more information, see “Reinstalling the software” on page 763.

Operator user password

If you have lost the Operator user password, log on as the Administrator user and define a new Operator user password. Only the Administrator user can change the Operator user password.

For more information, see “Changing another user’s password” on page 367.

Root user password

If you have lost the Root user password, log on as the Administrator user and define a new Root user password. Only the Administrator user can change the Root user password. For more information, see “Changing another user’s password” on page 367.

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