Technical Support

Tech

Support

Show

Info

Page

Up

Page

Down

Go to

Top

Go to

Bottom

Save

to

USB

5. Menu Orientation

System Menu

Date/Time — lists the date and time that the error occurred.

Note

The table is sorted by Priority first, then by Date/Time.

 

 

Error # — all error “types” are assigned unique numbers. This feature is designed to assist Technical Support personnel.

Description — provides a brief description of the error.

The following additional functions are provided on the View Errors Menu:

Press {Tech Support} to display the Technical Support Pop-up, which provides the technical support phone number and email address.

Note

Technical Support

 

 

Close

 

°

 

 

 

 

 

 

 

 

24/7 Customer Service: (866) 374-7878

 

 

°

E-mail: folsomsupport@barco.com

 

 

°

Website: www.barco.com

 

 

 

 

 

 

 

Figure 5-132.Technical Support Pop-up

If additional troubleshooting details are available for a highlighted error message in the table, the {Show Info} button automatically appears. Press {Show Info} to display a pop-up with the associated troubleshooting information.

Press {Page Up} to scroll up one page of messages.

Press {Page Down} to scroll down one page of messages.

Press {Go to Top} to take the highlight to the top of the error list.

Press {Go to Bottom} to take the highlight to the bottom of the error list.

Ensure that a USB drive is inserted into the Control Panel’s USB port, then press {Save to USB} to save the current error list to a USB drive. Once completed, the system creates an “Error_log.txt” file on the drive.

FSN Series • User’s Guide • Rev 01

 

265

 

Page 265
Image 265
Barco 26-0702000-00 manual Technical Support, Menu Orientation, FSN Series • User’s Guide • Rev