Sending Problem Documentation, Ftp | EMC 69001166 guide

Customer Support

Sending Problem Documentation

Use one of the following methods to send documentation of the problem to the EMC Customer Support Center:

◆E-mail

◆FTP

◆U.S. mail to the following address:

EMC Customer Support Center 171 South Street Hopkinton, MA 01748-9103

If the problem was assigned a number or a specific support representative, please include that information in the address as well.

Sending Problem Documentation

A-7

Image 329

EMC 69001166 manual Sending Problem Documentation, Ftp

Contents

REV A17 Copyright 2002-2005, EMC Corporation. All rights reserved Contents Chapter Linux Installation Checklist Chapter NetWare Installation Checklists Chapter Tru64 Unix Installation Checklist Preface Organization This typeface Sales and Customer Service Contacts AIX Installation Checklists Required Host Software Revisions PowerPath Configurations for AIX Prerequisites Documentation PowerPath Configurations for AIX PowerPath Checklist New AIX Server and New Storage System PowerPath InstallSwitches For a SAN Cfgmgr Enablers With Access LogixInitialize Cable Available Zone Set up Event ConfigureMonito r Devices Key Make LUNsWith a license Behavior, such as greatly Increased I/O delays With Access Logix Without Access LogixSmit or the command line Mount it On the EMC Powerlink Website From the command line Register PowerPathSoftware for AIX Navisphere CLI Installation Guide CD and mount it Navisphere SP Agent Navisphere Storage If the following software isMirrorView driver and UI Down Arraycommpath Failover mode to Config Navicli -h hostnameFailovermode Navicli -h hostname Or storage System Lsdev -Cc array Task With Access Logix Without Access Logix Navicli -h hostname Arraycommpath Rmdev -dl hdisk n Guide LUNs with the following PowerPath command LUNs Checkpoint Verify that PowerPath productInstalled Use Navisphere Online help Are mapped to hdiskpower Devices Server using the following Guide PowerPath command User logins to the serverLUN using the following PowerPath command Receive I/O for the test Cont Display dev=x every=2 AIX Installation Checklists Unmount file Off volumesReplace IBM HBAs and/or Or server Gbit SP port is logged in to the switch port Execute the following AIX command AIX documentationGbit HBA port is logged in to the switch port Navisphere security Where n is the hdisk number for the Lunz device Where x is pseudo device that represents the chosen LUN Execute the following command AIX documentation Task With Access Logix AIX Installation Checklists Server If the CLARiiON HBA driver is InstalledReplace Drive r If the server has IBM HBAs System, install these HBAsIf the following software is HBA driver Make sure the HBA driver Storage System Hostservername Navicli -h hostname Failovermode Arraycommpath Failover mode toFor existing HBAs Toolbar to set the storage Or storage Zone for Port host initiator to Appropriate SPs Checkpoint Use switch To which it is zoned with AIX documentation Following AIX commandLunz device Execute the following AIX Command LUNs with the following PowerPath command Command GuideFor the LUNs Checkpoint Verify that PowerPath product Server using the following PowerPath command AIX commands Host Agent Display dev= x every=2 HP-UX Installation Checklist PowerPath Configurations for HP-UX That you will connect to the SPs in CX300, CX400, CX600 Documentation PowerPath Configurations for HP-UX FC4500 Setup Guide P/N 014003102, revision A03 or higher Install HBAs PowerPath Checklist New HP-UX Server and New Storage SystemDrivers, cables Set HBA driver Install PowerPath Insert the PowerPath installation CD and mount itConnect a cable from each host HBA port to a switch port Software, install the enabler for them Set up security Monitor Etc/powermt.custom Server PowerPath DevicesPowermt save LVM Guide and HP-UX Powermt restore ServerVerify that HBA Port Install the HBA driverInstallation of the drivers System@SPipaddress Type Set For a 1-Gbit switch LED is Any required zones Checkpoint Use switch To the switch port For a DS-xxB2 switch, bothFollowing Guide If SAN Copy, MirrorView, or Sbin/init.d/agent stop Sbin/init.d/agent start Register HBAsCX300, CX400 CX500, CX600 From a laptop connected to a Setup guide Failovermode Where Navicli -h hostnameSetup guide Across LAN Server’s existing HBA ports Initiators Failover mode to Example, com1 Where Device is the name Arraycommpath Where Network addressSystem Host Failovermode Existing ports initiators Following HP-UX command Commands Ioscan -fnC disk Insf -eHP-UX commands Commands Ioscan -fnC disk Insf -e Entries for all Luns with Group Use Navisphere Manager toUse Navisphere Manager to Online help Assign LUNs to the Storage Group Use Navisphere Manager to Visible Make new LUNs Configure any Available to With a license Key OptionsSupported Autotrespass entry as follows PowerPath sees the paths to the LUNs Storage-system Manage the storage systemNot already defined and any additional users With the following HP-UX commands Logged in to the switch portHP-UX command CX-Series Server HP-UX commands Software for HP-UX HP-UX commands Software for HP-UX Installation Guide HP-UX command Use the following PowerPath command to configure PowerPath Verify that Guide Command Powermt restore ServerState of the uncabled paths becomes dead Reconnect the cable that you disconnected from the HBA Systems Server Unmount fileAgent Admsnap Higher Above entry will set Make sure the HBA driver HP-UX HostRestarted in the next step System type to no auto Trespass For a CX400, CX600, or For a server with any HBAs Host servername Arraycommpath Storagegroup -sethost Failovermode FC4500 StorageFor a server with any HBAs System Navicli -np -d device Ports initiators Failovermode Storage-system PowerPath product Command Guide Powermt config On the EMC PowerlinkNavicli -np -d device Failovermode Arraycommpath Example, com1 Server Saved in the following file Switch connected to GuideHBAs to Switches or Entries for all Luns with Following HP-UX commandHBAs to LUNs Powermt display dev=all Class=clariion Command to configure Guide PowerPathSystem Server Paths, verify that Not registered, the load balancing Mount file Mount any file systemsUnmounted in step Systems DMP Configurations for HP-UX All switches must be installed EMC Navisphere Host Agent and CLI for HP-UX Version SPs DMP Checklist New HP-UX Server and New Storage System Set properties Agent# Options Supported Autotrespass Reboot Operation InstallationVerify DMP Operation Cont Server Verify that I/0 is still running with Configurations for HP-UX Without EMC Failover Software 300-001-273 will help you with this planning Install HBAs Where SPipaddress is the address of the SP To the agent.config fileAs follows No auto trespass For HP-UX without PV Links Auto trespass For HP-UX with PVLinks File is uncommented or commented as described in step HP-UX Linux Installation Checklist PowerPath Configurations for Linux On a network that is connected to the storage-system servers EMC Fibre Channel Storage System CX200-Series Configuration PowerPath Configurations for Linux FC4500 Setup Guide P/N 014003102, revision A03 or higher Properties PowerPath Checklist New Linux Server and New Storage System Software, install their enablers Storage-system properties Reference Storage system Switches For a SANDocumentation Appropriate SPs Required zones For PowerPath PowerPath product Following PowerPath command Guide Mount the CD-ROM PowerPath releaseLoaded One With the following PowerPath command Powermt display dev= x every=2Is restricted to basic failover That HBA Etc/modules.conf file Server Cable HBAs to Driver or reboot the server Software for Linux Server Utility Installation Guide CX600, CX700 CX200, CX300CX400, CX500 Servername -type Checkpoint Make sure Have not be configured yetFor LUNZs For the HBA directory For an FC4500 storage system Proc/scsi directory Unmount the CD-ROM Remove it from the drive Checkpoint Verify that PowerPath productKey, register it Are loaded That the failover path was Powermt display dev=xEvery=2 command, Server If you caused any LUNs to PowerPath product To the new driver Minimum revision page 3-3, update it LAN Bindings Required zonesRegister With storage Available Its Storage Group Reboot the server to scan for new LUNs Task With Access Logix Drivers, reboot the host 3-3, update itRequired minimum revision Driver Admsnap Time For new or replacement HBAs For any HBAsIt to Reference CX600, CX700 Default storage-system PropertiesProperties Navicli -h hostname SP in the storage system For existing HBAs Navicli -np -d device Systemtype It to Navicli -np -d device Systemtype -configFor new HBAs For any HBAs Navisphere CLI Software for Linux Utility Installation Guide Where Device is the namePorts initiators Navicli -np -d device Navisphere Server Utility Right LED is off, which Installation Installation Guide UtilityRestart the Navisphere Host Software for Linux File for the HBAs LUNs using the following PowerPath command With a license Server If you caused any LUNs to PowerPath product Required Host Software Revisions Prerequisites DMP Configurations for Linux Documentation DMP Configurations for Linux Edit the HBA DMP Checklist New Linux Server and New Storage SystemDriver file Navicli -h sp arraycommpath Verify host Install VolumeInitiators are Registered Connect host Partition for Create DOS Installation Cont Log into Volume Manager Storage Administrator VmsaIdentify the CLARiiON devices under the Volume with Server For a VxVM version less than Operation Cont Configurations for Linux Without EMC Failover Software Have this software. The EMC CLARiiON CX300, CX500, CX500i Set the HBA Linux Your monitoring configuration Server NetWare Installation Checklists PowerPath Configurations for NetWare That you will connect to the SPs in a CX200, CX300, CX400 Novell NetWare operating system PowerPath Configurations for NetWare FC4500 Setup Guide P/N 014003102, revision A03 or higher Install PowerPath PowerPath release Make sure the SCSISAN.CDM module is not installedUnavailable for I/O Paths. Failure to do so may result in LUN corruption Install Zones Manage the storage system NetWare Scan all lunsList devices Verify that Guide Device appears under Guide Verify HBA Bios settings Install HBA driverModule is not installed Install PowerPath PowerPath release Corruption Online help See page 4-3, update it HBA connection s to Any required zones.zones Checkpoint Use switchCable to Unit Serial Number to LUN Device is the name Navicli -np -d device Systemtype -config Example, com1Example, com1 Navicli -np -d device Open, use the following Where Path has a Lunz with Server Utility Installation GuideGroup Reboot the server On them Available to NetWare Configuration Guide PowerPath commandPowermt -save This command creates Paths to the LUN , indicating NetWare Installation Checklists Uldncs Server If the server is in a clusterCluster leave Unload navagent With the following NetWare command System or to SP ports Guide LANStorage system Server Zone additional Into cluster Or MirrorView, on the storage system NetWare Installation Checklists With the following command So later in this procedureEMC Professional Services CX-Series Server 4-3, update it Update it For new HBAs For any HBAs Storage system SP in the storage system For existing HBAs Default storage-system Properties Navicli -np -d device Failovermode Arraycommpath Example, com1 If the default storage-systemStorage-system type Navicli -np -d device Servername -type ConsoleOne Tools Disk For a DS-xxB2 switch, both LEDs are green, which Switch port PortTo the switch port Port Host initiator to the SPs Checkpoint Use switch Server Each LUN with the following Documentation NetWare commandPowerPath command Command Server If the server is not in a cluster VolumesRemount Ldncs If you did not follow the above Reconnect the cable that you Solaris Installation Checklists PowerPath Configurations for Solaris That you will connect to the SPs in CX300, CX400,CX500 Solaris operating system PowerPath Configurations for Solaris Solaris Installation Checklists FC4500 Setup Guide P/N 014003102, revision A03 or higher Later in this procedure Install HBA driver Install HBAsNo-device-delay=0 Navisphere CLI Software for Solaris Installation Guide For a SAN For a 2-Gigabit switch One of the following Set up security Solaris driver.conf Solaris PowerPath for For a server with Veritas VxVM V3.2 or above Etc/powermt set volumeopenpolicy=firstpath To the values required for CLARiiON and PowerPath CLARiiON and Power PathHBAs HBA Sure to set the following Parameter On the EMC Powerlink For Unix installation Key, register it Administrator’sSoftware for Solaris Navisphere CLI Installation Guide Online help Update it For a 2-Gigabit switch One On the server, restart Appropriate SPs If SAN Copy, MirrorView, or From the Tools menu on Command to set Storage-system propertiesProperty to lun SP in the storage system Go to step Time Setting for all other cases Where Device is the name Command to set it to Navicli -np -d device11 FC4500 Storage System Port on the storage system Other cases Will bind and their targets Reboot the server usingSolaris utilities kit To which it is zoned Guide Storage system Group Reboot the server usingStorage Group Use Navisphere Manager to Are visible Powercf -i or powercf -q Powermt config Commands to configure GuideNames for them Points With a license Last fi character Etc/powermt set InstallingNext reboot Veritas VxVM Solaris Installation Checklists Remove ATF or Following default storage-system properties Reference Zone additional Driver configuration file Templates to the storage system Recognizes the LUNs Online Applications Server For a server with Veritas VxVM V3.1.1 or below Installing Character Configuring EMP Solaris Installation Checklists PowerPath Documentation see Documentation see 5-3, update it URL onDriver- HBA Parameters, except for Guide CX700,or CX300, CX400 For new HBAs For any HBAs An existing HBA is one that is Default storage-systemOther cases Where hostname is the IP Navicli -np -d device Systemtype -config FC4500 Storage For new HBAs Navisphere CLI System Other cases Where Device is the name Unix installation HBAs to Switches or Bindings to the HBA driver Configuration fileBindings Make paths to Use the following Power Path Use the following PowerPath Configure for PowerPath if Required LUN using the following Guide PowerPath commandPowerPath for Unix Task With Access Logix Without Access Logix DMP Configurations for Solaris Documentation DMP Configurations for Solaris Sd.conf file DMP Checklist New Solaris Server and New Storage System System sees all the LUNs and label any new LUNs Zone switchesAdministrator guide Use the pkgadd command to add Volume Manager and DMP to Vxdmpadm getsubpaths Dmpnodename= device Manager documentation Disconnect the path to that SP Tru64 Unix Installation Checklist Storage systems Tru64 Unix Configurations Tru64 Unix operating system Set Base Udid Cables To Tru64 Unix Set connection Port is logged in to the switch port Storage System Bind Boot LUN With Access Logix Reference Document Switches Information Boot LUNPrepare SRM For Boot LUN Tru64 Unix documentation Execute the following commandFollowing command Show device Following command Set bootdefdev LUNs with the following command Tru64 Unix documentation Task With Access Logix Reference Document ServerCommand Hwmgr -show scsi Hwmgr -scan scsi Windows Installation Checklists PowerPath Configurations for Windows PowerPath Configurations for Windows That you will connect to the SP management ports Documentation that ships with the HBA or NIC and HBA or NIC Windows Installation Checklists For iSCSI HBAs Server with For NICs Management Ports For a CX500i storage systemFibre Channel For a Fibre Channel SAN Data ports For a CX300, CX500, or CX700 Storage System Paths Install optionalISCSI initiator Administrator PowerPath product All the paths to the LUNs GuideDo not enable it yet Guide and Manager Optional Chap Security Server With Install optionalSystem For NIC Initiators For iSCSI HBA Initiators Powermt restore Task With Access Logix Settings Network Prompts you to reboot Software InstallationValues required for CLARiiON Connect to SwitchesManagement Cable to Fibre SP port ISCSI data ports Checkpoint For a networkServer With a For NICs Use QLogic SANsurfer to Management Navisphere Server Utility Installation guide orStorage system For a CX-Series or NICs Open, use the following Go to step CX-Series or Scan for disks LUNs PowerPath Administrator PowerPath product Following ways to verify that Guide Optional Them Documentation Provider on the server Be installed on the serverCLARiiON VSS Optional CLARiiON VSS NIC CLARiiON URL on Online help Install HBA sCannot have a boot disk if it is Systems For SAN with CX200, CX400, orCX600 storage systems CX700 storage systems Server For direct attach with CX200Each SP Disk Create HBA InstallingPrepare for Operating System Reference Failover mode and array Reinstall HBA driver HBA documentationValues required for CLARiiON Online help or Navisphere CLI Reboots both SPs at the same Servername is the name From the server to each SP Following ways to verify that Guide Attach only Server directServer With a ISCSI HBA Manager to disable it Online help Use QLogic SANsurfer to Install the admsnap utility Installation guide With a license Creating partitions on them Documentation Or Windows Windows Installation Checklists For additional iSCSI HBAs HBA or NICsFor additional NICs From which you will management the storage system Guide CableManagement Ports For a CX500i storage system, go to step Ports to Fibre Cable to dataOr server HBA Ports NIC ports Disks Storage system Fibre Channel For a Fibre Channel SANHBA port host initiator to the SPs Do not enable yet Guide and Manager Reboot the server so Windows recognizes the LUNsAll the paths to the LUNs Guide Desired event monitor templates to the storage system Initiators Server With For iSCSI HBA InitiatorsNew NIC initiators Guide and Manager Online help That HB or NIC Task Server Windows Installation Checklists HBAs or NICs Documentation SANsurfer Server with For additional NICs CX-Series or For new or replacement HBAs For any HBAs CX-Series or For existing HBAs Servername -type Checkpoint Use Disk Administrator’s Guide CX500i Fibre Channel switchFibre Channel Ports Channel data ports Or NICs with ISCSI initiator Ports Guide and QLogix Initiator to configure initiatorServer Documentation If you disabled Chap on Scan for disks With a license Key Software Revisions DMP Configurations for Windows Access Logix, SnapView, SAN Copy, MirrorView EMC Navisphere Host Agent and CLI for Windows Version Server Install HBAs HBA documentation DMP Checklist New Windows Server and New Storage SystemInstall HBA driver See URL on Such as greatly increased I/O delays From server to For one pathRegister one Host initiator Additional host Additional host InitiatorsGroup to Software for Windows Windows Installation Checklists Customer Support Figure A-1Problem Detection and Resolution Process Overview of Detecting and Resolving Problems Troubleshooting the Problem Before Calling the Customer Support Center Documenting the Problem Reporting a New Problem FTP Sending Problem Documentation Customer Support