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Cisco Prime Network 4.0 User Guide
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Chapter 8 Tracking Faults Using Prime Network Events Working with Cisco Prime Network Events
Figure 8-3 Ticket Properties Window - Details Tab
Table 8-19 describes the information that is displayed in the De tails tab in the T ick et Properties win dow.
Table 8-19 Ticket Properties Window - Details Tab
Field Description
Buttons
Acknowledge Acknowledges that the ticket is being handled. For more information, see
Acknowledging/Deacknowledging a Ticket, page 9-15.
If a ticket is acknowledged, and events are correlated to it after correlation, the
ticket is considered to have not been acknowledged.
This button is enabled only if the ticket is not acknowledged.
DeAcknowledge A ticket that has been acknowledged can be deacknowledged, indicating that it
still needs to be handled.
Clear Requests the Prime Network system to remove the faulty network element from
the Prime Network networking inventory. In addition, it sets the ticket to
Cleared severity or status and automatically changes the ac knowledged st atus
of the ticket to Yes. For more information, see Clearing a Ticket, page 9-15.
This button is enabled only if the severity of the alarm is higher than Cleared
or Normal.
Details Tab
Ticket ID Sequentially assigned identifier of the ticket.
Severity Severity of the ticket, indicated by color and text label.