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Cisco Prime Network 4.0 User Guide
OL-29343-01
Chapter 9 Working with Tickets in Prime Network Vision Viewing Ticket Properties
Viewing Ticket Properties
In Prime Network Vision, open the Ticket Properties window in one of the following ways:
• Open the required map and then double-click the require d ticket i d entifier in the ti cket pa ne .
• Open the required map, right-click a ticket in the ticket pane, and choose Properties.
Figure 9-3 shows the Ticket Properties window.
Figure 9-3 Ticket Properties Window
The information displayed in the Ticket Properties window corresponds with the information displayed
in the Prime Network Vision ticket pane or the Prime Network Vision window. The ID number displayed
in the header corresponds to the ID number of the ticket selected in the ticket pane.
The Ticket Properties window contains the following components:
• Details Tab, page 9-10
• Details Tab, page 9-10
• History Tab, page 9-11
• Affected Parties Tab, page 9-11
• Correlation Tab, page 9-13
• Advanced Tab, page 9-13
• Notes Tab, page 9-14
• User Audit Tab, page 9-14