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Cisco Prime Network 4.0 User Guide
OL-29343-01
Chapter 9 Working with Tickets in Prime Network Vision Viewing Ticket Properties
Note The Affected Parties dialog box occasionally displays entries that start with the word Misconfigured.
Entries that start with Misconfigured indicate that the flow has stopped unexpected ly between the source
and destination points. An unexpected termination point can be a routing en tity, bridge, or VC switching
entity. The significant aspects of Misconfigured entries are:
• Because the link does not terminate as expected, the link is not actually impacted.
• An error might exist in the configuration or status of the terminatio n points. We recommend that you
check the configuration and status of the affected termination points.
Correlation Tab
The Correlation tab displays all the alarms that are correlated to the selected ticket. Table 9-8 describes
the information that is displayed in the Correlation tab.
Advanced Tab
The Advanced tab displays the following values for the selected ticket:
• Duplication Count:
–
For network events, the duplication count is calculated by the VNE and pertains only to flapping
events. The duplication count represents the number of noncleared events aggregated by the
flapping event.
–
For tickets, the duplication count is the sum of the duplication counts of all events that are
associated with the root alarm.
Table 9-8 Ticket Properties Window - Correlation Tab
Field Description
Alarm Correlation Alarms correlated with the ticket. Expand or collapse the branch to display or
hide information as needed.
The severity displayed is the severity of the root alarm.
Short Description Description of the alarm.
Location Hyperlinked entry that opens an window displaying the selected node along with
the affected parties.
Note If the entity that triggered the alarm is outside your scop e, a m es sag e is
displayed that states you do not have permission to access the selected
item.
Acknowledged Whether or not the root alarm has been acknowledged: Yes or No.
Last Event Time Date and time the alarm was last modified.
Detail Panel Long description of the selected entry.