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Cisco Prime Network 4.0 User Guide
OL-29343-01
Chapter 9 Working with Tickets in Prime Network Vision
Viewing Ticket Properties
Details Tab
Table 9-5 describes the information that is displayed in the Details tab about the ticket.
Table 9-5 Event Properties Window - Details Tab
Field Description
Ticket ID Ticket identifier.
Severity Severity propagated from all the correlated alarms.
Description Description of the ticket.
Last Modification Time Date and time (per the database) that the ticket was last updated. Updates can
result from either manual or automatic operations.
Location Entity that triggered the root-cause alarm, as a hyperlink that opens the
relevant location.
Note If the entity that triggered the alarm is outside your scope, a message
is displayed that states you do not have permission to access the
selected item.
Element Type The type of device on which the root event occurred, e.g., Cisco Nexus 5020
Switch
Open Alarms Number of correlated alarms for the ticket that are open, such as 3/4. In this
example, four indicates the total number of correlated alarms for the ticket,
and three indicates the number of alarms that have not been cleared.
Therefore, one alarm has been cleared.
Root Event Time Date and time that the event that created the root cause alarm of the ticket
was detected.
Acknowledged Whether the ticket is acknowledged or has been modified: Yes, No, or
Modified.
If the ticket is acknowledged, this field also displays the user who
acknowledged the alarm; for example, Yes(root).
If a ticket changes after it has been acknowledged, it is mark ed as Mod if ie d.
If an acknowledged ticket is deacknowledged, the status changes from Yes
to No.
Creation Time Date and time the ticket was created.
Details Detailed description of the alarm.
Troubleshooting Provides information about the probable cause of the last event in the root
alarm and the action that should be taken to resolve the problem.
In this release, troubleshooting information is provided for service events
and for traps on ASR 5000 devices only.