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Cisco Prime Network 4.0 User Guide
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Chapter 9 Working with Tickets in Prime Network Vision Viewing Tickets and Network Events for Elements in a Map
Filtering Tickets by Criteria
Prime Network Vision enables you to define a filter for the tickets displayed in the ticket pane ac cording
to various criteria. For example, tickets can be filtered according to the number of affected parties or
acknowledged tickets.
To define a ticket filter:
Step 1 Click Ticket Filter in the ticket pane toolbar. The Ticket Filter dialog box is displayed ( Figure 9-2).
Figure 9-2 Ticket Filter Dialog Box
Step 2 Specify the filter criteria by using the following steps and the information in Table 9-4:
a. Check the check box for each criterion to use for filtering.
b. As needed, choose the operator for the filter, such as Contains or Does Not Contain.