Meridian America Link/Customer Controlled Routing manual Requirements for CCR

Chapter 6: Site survey/installation checklist 97

Requirements for CCR

Chapter 3, ÒOverview of Customer Controlled RoutingÓ describes the Meridian 1 software requirements in general. To use CCR Release 3 features, X11 Release 19 must be installed. Full support for Release 3 features in international markets requires global X11 Release 20. With CCR Release 3C, the DNIS digits supported have been expanded from seven digits to a maximum of 31 digits. Note that X11 Release 24 is required to support the expanded DNIS feature. All Option 11 systems require X11 Release 20.

Meridian 1 software conversion/upgrade required: Yes ( ) No ( )

If required, from Release: __________ to Release: __________

CCR requires the Meridian 1 to have the following additional packages.

Table 15

CCRÑMeridian 1 software package requirements

Meridian 1 software package Yes No

Basic Automatic Call Distribution (BACD 40)

ACD Package B (ACDB 41)

ACD Package A (ACDA 45)

Command Status Link (CSL 77)

Enhanced ACD Routing (EAR 214)

Customer Controlled Routing (CCR 215)

Hold In Queue for IVR (IVR 218)

Call ID 247

Single Terminal Access (STA 228)

Multi-Purpose Serial Data Link (MSDL 222)

MSDL Serial Data Interface (MSDL SDI 227)

Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide