Meridian America Link/Customer Controlled Routing manual Meridian Mail

Chapter 18: Acceptance testing 529

Meridian Mail

This section describes how you can use Edit Voice to create voice segment files, how to record voice segments, and how to use them.

Using Edit Voice to create voice segment files

Meridian Link provides the Edit Voice feature to define, organize, and store voice prompts in segment files. This section later describes how Play Voice uses the voice segments defined in Edit Voice to answer a customerÕs account balance query.

Once the mailbox has been configured, you can use the Meridian Link editvoice command to record your applicationÕs prompts in a voice segment file. Online help is available for the command, and within the edit voice session as well.

The application opens a voice segment file by name, and then selects voice segments within the file by number. Consequently, you must define the file name and the prompt segment sequence before you begin recording.

A single voice segment file can hold 1000 segments, and each segment can be up to 30 seconds in length. Thus, although an application can have only two voice segment files open against a voice channel at a time, this constraint is unlikely to present a problem.

Applications normally use one voice segment file for all prompts, because a list of segments from one file may be concatenatedÑwithout noticeable spacingÑwithin one playvoice command. To see how this works, see ÒExample of customer account balance queryÓ later in this section.

In general, only one voice segment file is needed. However, there may be external reasons to use more than one voice segment file within an application. For example, if prompts from several different voice files are used, each separate file must be specified in a separate Play Voice message, and there will be noticeable pauses within the prompts. Several voice segment files may be needed for applications with multiple menus, or where different areas of the prompts are changed at different times.

Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide