Meridian America Link/Customer Controlled Routing Configure ACD DNs, Mwc Ast, Sdnb Bscw Isap

344Chapter 12: Meridian 1 configuration for Meridian Link/CCR

Configure ACD DNs

Two types of ACD DNs are described here: the default ACD DN and the ACD DN that handles IVR calls. See the X11 Input/Output Guide (NTP 553-3001-400) for information on configuring regular ACD DNs.

Note: ACD DNs must be created on the Meridian 1 before variables can be created for them. Refer to Table 123.

Table 128

LD 23ÑDefine the default ACD DN

Prompt	Response	Comment
REQ	NEW, CHG	Create or change data in the
		database
TYPE	ACD	Automatic Call Distribution data
		block
CUST	0Ð99	Customer number
ACDN	xxxx	ACD Directory Number
MWC	<cr>
AST	Yes
DSAC	<cr>
MAXP	xx	Maximum number of agent
		positions for this ACD DN
SDNB	<cr>
BSCW	<cr>
ISAP	Yes (Meridian Link) or	ACD messages sent (not sent) in
	<cr> (CCR)	Meridian Link application
VSID	0Ð15	VAS ID. Must be identical to VSID
		defined in LD17.
REQ	END	Exit the overlay

553-3202-210 Standard October 1998