Meridian America Link/Customer Controlled Routing manual Overview of Meridian Link

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Chapter 2: Overview of Meridian Link

Meridian Link is an application that allows a Meridian 1 system to exchange information with a host computer so that users can integrate the capabilities of both into a business application. An order desk clerk, for example, can see information about an incoming call (for example, the callerÕs name, address, and calling history) on a computer screen while the telephone is still ringing.

An optional connection to a Meridian Mail system enables the host to control voice-processing applications. For example, the host application can intercept a call and ask the caller for information before routing the call to the appropriate order desk.

Principal hardware components used by Meridian Link are

¥a Meridian 1 system

¥a computer or network of computers that runs the business application

¥an Intelligent Peripheral Equipment (IPE) Module or an Application Module, which contains the Meridian Link application

¥(optionally) a Meridian Mail system, to provide voice processing if required

Figure 2 shows the hardware components for an IPE Module, while

Figure 3 shows the hardware components for the Application Module.

Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide