Meridian America Link/Customer Controlled Routing manual Host, Meridian Link service requirements

Chapter 2: Overview of Meridian Link 23

Host

This section describes the services and software that Meridian Link requires to support the connection to the host computer. Normally these services are bundled in marketing packages that may vary by market.

Meridian Link service requirements

Meridian Link requires specific software services to be installed in the IPE Module or Application Module to support the host connection. The services required depend on the type of host computer.

X.25 and TCP/IP services are compatible with commonly available host computers (including those from Hewlett Packard, IBM Corporation, and Tandem Corporation). At least one of the following services is required:

ÑInbound Call Management (service 97) supports inbound call applications such as telemarketing and customer service (includes transfer and conference). This service does not support outbound applications.

ÑOutbound Call Management (service 98) supports outbound call applications such as power or predictive dialing (includes transfer and conference). This service does not support inbound applications.

ÑHost Enhanced Routing (service 100) supports the RouteRequest and RouteCall messages, giving the host application the ability to route incoming calls.

ÑHost Enhanced Voice Processing (service 101) supports voice- processing capability for applications.

Service No.	Description
95	Obsolete
96	Obsolete
97	Inbound Call Management
98	Outbound Call Management
100	Host Enhanced Routing
101	Host Enhanced Voice Processing

Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide