Meridian America Link/Customer Controlled Routing Procedure to add channels to Meridian Mail, Csl

Chapter 13: Meridian Mail configuration 367

Table 139

Example of Meridian Mail Channel Allocation Table (CAT)

Channel	Routing	Link	Link	Primary	Channel	Service	Class
Location	Address	Location	Type	DN	DN
01-5-1	10-1-2-3	01-1-02	CSL	7650	7550	ACC	1
01-5-2	10-1-2-4	01-1-02	CSL	7650	7551	ACC	2
01-5-3	10-1-2-5	01-1-02	CSL	7650	7552	ACC	3
01-5-4	10-1-2-6	01-1-02	CSL	7650	7553	ACC	4

Procedure to add channels to Meridian Mail

1Log in to Meridian Mail Administration.

¥If the channel is not already defined, go directly to step 6.

¥If the channel is already defined, first perform steps 2 through 5 to disable the channel.

2Choose System and Status Maintenance from the Main Menu.

3Choose DSP Port Status.

4Disable the channel.

5Return to the Main Menu.

6Choose Voice System Administration.

7Choose Voice System Configuration/Voice Menu Application Administration.

8Choose Channel Allocation Table.

9If the channel is not defined, add a new channel.

10Set the Primary DN to the ACD DN you created for the Meridian Mail ACD queue in Overlay 23 on the Meridian 1.

11Set the Channel DN to the IDN you assigned to the virtual agent in Overlay 11 on the Meridian 1.

12Set the Channel Location to its board location in the Meridian Mail system.

Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide