Meridian America Link/Customer Controlled Routing manual

364Chapter 13: Meridian Mail configuration

When adding an ACD DN for Meridian Link-based HEVP applications in the VSDN Table, observe the following:

¥The service class must be ACC.

¥A class number must be entered, but actual linkage between channel class and channel is made in the Channel Allocation Table (CAT), not in the VSDN Table.

Note: The VSDN Class field indicates which application will be started, but applications based on Meridian Link use only the CAT linkage. Therefore, the choice of VSDN class number is not important.

Procedure to add the Meridian Mail ACD DN to the VSDN Table

1Log in to Meridian Mail Administration.

2Choose Voice System Administration.

3Choose Voice System Configuration.

4Choose Voice Service DN Table.

5Add a new entry, setting the DN to the ACD DN you created in LD 23 on the Meridian 1.

In Table 138, 7650 is used as an example of the DN. The service is ACC (for ACCess). The class should be set to the lowest channel class you will assign to the Meridian Link-based application. The example mail queue in this chapter uses channel class values 1Ð4, so the example in Table 138 uses a value of 1.

Note: The class number used here has no impact on Meridian Mail call processing, since the association of the call to the Meridian Link- based application is done in the CAT, but using the lowest channel class assigned to the Meridian Link-based application avoids any possible future conflict.

553-3202-210 Standard October 1998