Meridian America Link/Customer Controlled Routing manual Meridian Mail configuration

356Chapter 13: Meridian Mail configuration

This chapter provides

¥a brief overview of how the Meridian 1 system, the Meridian Mail system, and the Meridian Link-based application configuration parameters are used as Meridian Mail calls are routed to the application

¥information required to configure the Meridian 1 for Meridian Mail

¥information required to configure Meridian Mail for Host Enhanced Voice Processing (HEVP)

¥an overview of using the Edit Voice feature to create voice segment files

Throughout this chapter, figures and tables use the following examples as parameters:

¥The primary ACD DN 7650 is defined as the mail queue.

¥The mail queue uses four voice channels, and thus has four virtual agent positions assigned to the mail queue, so that the Meridian 1 can identify each channel by its position ID. These position IDs uniquely identify channels in the Meridian 1 configuration. The examples used for mail queue 7650 are as follows:

Table 135

Examples of Meridian Mail configuration parameters

Voice channel	Individual DN	Position ID
1	7550	7651
2	7551	7652
3	7552	7653
4	7553	7654

¥The DN 7660 is defined as the mailbox assigned to the mail queue for the purpose of holding recorded voice prompts.

Figure 94 gives a visual overview of how mail queue, position ID, channel class, and mailbox ID relate to one another.

553-3202-210 Standard October 1998