Meridian America Link/Customer Controlled Routing guide

Chapter 2: Overview of Meridian Link 21

Software overview

The Meridian 1 must be equipped with the following release of software:

¥X11 Release 17 or later for Meridian 1 systems using Meridian Link Release 4

¥X11 Release 20 or later for all Option 11 systems (X11 Release 18 will be supported in Europe)

¥X11 Release 16.82G or later for Options 21Ð81 for international markets

¥X11 Release 19 or later for the Host Enhanced Routing, Host Enhanced Voice Processing, and Unique Call ID features of Meridian Link Release 4, and for Single Terminal Access (STA) support

¥X11 Release 23 or later is required to support the Redundant Meridian Link and Dual VAS ID features

¥X11 Release 24 or later is required for the Expanded DNIS support and Agent Login ID features

The following X11 software packages constitute Meridian Link:

¥For Option 11:

ÑAdvanced Application Software (contains packages 153 and 209)

¥For Options 21Ð81:

ÑApplication Module (package 209)

Prerequisites for Meridian Link operations are

¥Meridian Mail Link (package 35)

¥Command and Status Link (package 77)

These software options may be bundled in various marketing packages that may vary by market and by X11 software release.

Following is a minimum software requirement compatibility matrix for the Meridian Link/CCR application.

Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide

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Meridian America Link/Customer Controlled Routing manual Software overview

Contents

Meridian Link/Customer Controlled Routing Standard October Publication history OctoberIii Iv Publication history Standard October Contents Meridian Link/CCR hardware Overview of Customer Controlled Routing Site survey/installation checklist Hardware installation overview Hardware installation procedures 119 Unpack and inspect hardware 115Meridian Link/CCR interface cabling Installing peripheral devices 261 Meridian 1 configuration 293Peripheral device cabling interface 273 Software installation, upgrade, Update procedures 371 Meridian Mail configuration 355 Contents Link configuration 479 Additional application configuration503Hardware upgrade 517 Acceptance testing 527 Single Terminal Access 533Ordering 545 List of terms 553 Index 559 Xiv Contents Standard October About this guide Overview of hardware components Software installation, upgrade, and update procedures Meridian Mail configuration This chapter shows how to References Co-residency overview Meridian Link/CCR co-residency Meridian Link/CCR co-residency AML Meridian Link/CCR co-residency Keycode Ethernet LAN-based PC Meridian Link/CCR co-residency Module address and module name Meridian Link/CCR co-residency Shows the hardware components for an IPE Module, while Overview of Meridian Link AML Meridian Link hardware connections IPE Module Meridian Link hardware connections Application Module Overview of Meridian Link Operating system overview Meridian Link application New with Meridian Link Release 5C AML and the Host Link or Meridian Link Link overview Meridian Mail Link Diagnostic tools Meridian Link administration and maintenance System console and maintenance console Host support service requirements MeridianHardware overview Overview of Meridian Link Hardware supported for Meridian Link and CCR Application IPE ModuleTCP/IP Software overview CCR 3C X11 software compatibility matrix Application Rls Meridian Link service requirements Service No DescriptionHost Ethernet LAN-based host Host connection considerations Overview of Meridian Link Meridian Mail software requirements Operations, Administration, and Maintenance OA&M Overview of Customer Controlled Routing NT1R03BA CCR hardware connections IPE ModuleLAN NT1R03AA CCR hardware connections Application Module An example of CCR call handling CCR application Operating system Key CCR concepts Application Module Link New with CCR Release 3C Consoles/printers CCR administration and maintenance Meridian Meridian Link 5C and CCR 3C CCR 3B Single Terminal Access STA Overview of Customer Controlled Routing Standard October IPE Module Meridian Link/CCR hardware Option 11 main cabinet Power Meridian Mail Supply Connector Panel Option 11 expansion cabinet Power Supply Connector Panel Connector panel and I/O connectors Option 11 12 13 14 15 16 17 18 19 Option 11 connector panel expansion cabinet Options 21Ð81 cabinet IPE Module Options 21Ð81 Options 21Ð81 IPE Module connectors rear view Connector panel and I/O connectors Options 21Ð81 IPE Module components SMM167 single board computer SBC cardIPE Module faceplate Risk of data loss Hard disk External Scsi connector Tape drive Tape drive IPE Module Disk drive IPE ModuleTape usage Module Mbyte tape Application Module NT7D47DA NT7D47DA AEM power AEMÑfront viewMpdu Risk of hardware damage Application Module components Risk of system interruption Application ModuleÑfront view Application ModuleÑrear view MVME147SA-1 Single board computer card Application Module Meridian Link/CCR hardware Risk of data loss Fail MVME167-03 Meridian Link/CCR hardware Risk of data loss MVME167-03 single board computer SBC card Application Module MVME333-2 X.25 communication controller XCC card Fail Meridian Link/CCR hardware MVME332XTS asynchronous communication controller ACC card MVME712M transition card Transition cards MVME712M transition card Application Module MVME712A and MVME712AM transition cards MVME712AM transition card Application Module MVME705B transition card MVME705B transition card Application Module NT6D51AA transition card NT6D51AA transition card Application Module P2 adapter board P2 adapter board Power supply Application Module Power supply Disk/tape unit Disk/tape unit Application Module Power sense card Application Module Connectors Application ModuleVME bus backplane Application Module Input/output panel Host Connection Link Subpanel Application Module Universal I/O panel Application Module Is installed Meridian 1 SDI Conshare Meridian Mail Connection Link Generic I/O panel Application Module Preparing for installation Hardware installation overview Installing an IPE Module Procedure Reference Installing an IPE Module or an Application Module Hardware installation overview Installation Guide Installing an Application Module Procedure Reference Site survey/installation checklist General informationEnd user Nortel support representative Distributor Delivery information Customer siteFreight company Loading equipment required Meridian 1 software checklists Meridian LinkÑMeridian 1 software package requirements Yes Requirements for Meridian Link Meridian LinkÑOptional Meridian 1 software packages Yes CCRÑMeridian 1 software package requirements Yes Requirements for CCR Site survey/installation checklist Meridian MailÑMeridian 1 software package requirements Yes Requirements for Meridian Mail to support Meridian Link Meridian Mail hardware checklist to support Meridian Link Changes to IPE Module and Application Module IPE Module and Application Module Meridian Link/CCR software Meridian Link/CCR tapes and keycode IPE Module and Application Module software options YesMeridian Link and CCR tapes Tape Yes Documentation Hardware CPU ROMInput/Output devices Yes Equipment room information Power and ground considerations for AC-powered modules Yes Power and ground considerations Equipment cabling Input/output device cablingInput/Output devices cable distance Peripheral devices cable distance Peripheral device cabling Switchbox to End Ñ Telephony connections cable distance Telephony devices Telephony connections Equipment room cooling conditions Additional considerationsAdditional considerations Yes Comments and recommendations Page 115 Unpack and inspect hardware Risk of equipment damage Receiving the IPE Module and Application Module components Unpacking the IPE Module and Application Module components Unpack and inspect hardware 119 Hardware installation procedures Risk of potential data loss Installing the IPE Module Default DCE/DTE settings Port Setting Use DTEDTE AML Standard October IPE Module Port configuration settings Part AML Risk of personal injury Installing the Application ModulePage Module Power Distribution Unit breakers Disk/tape unit Checking the card option settings Application Module MVME332XT ACC card jumper settings Block Jumper setting MVME332XT ACC card switch settings Position Switch MVME333-2 XCC card jumper settings Block Jumper setting SP1 DTE SP2SP3 DTE SP3 DCE SP1SP3 SP1 DCE SP4 DTE SP2 DTEPage MVME332XTS transition card serial port configuration MVME333-2 transition card serial port configuration MVME705B transition card serial port configuration MVME712AM transition card configuration DTE DCE DCE DCEDCE DTE SP4 MVME712A transition card configuration MVME712M card with jumpers Esdi Installing an NTAK02 SDI/DCH cardNTAK02 SDI/DCH card switch settings Switch Port SDI Location RS-422 NTAK02 SDI/DCH card jumper and switch locations Installing an Esdi or Msdl card Port 3ÑSW1 Port 3ÑSW5 NT6D80 Msdl card switch settings Port 0ÑSW4 Port 0ÑSW8Port 1ÑSW3 Port 1ÑSW7 Port 2ÑSW2 Port 2ÑSW6 NT6D80 Msdl card jumper and switch locations UB9 Part Switch S2ÑAddress selection Device no Style a Style BPart Program socket selection Option Port no Socket number UA9 QPC513 Esdi card jumper and switch locations Hardware installation procedures Standard October 151 Meridian Link/CCR interface cablingIPE Module cabling IPE Module cables NT1R03BA NT1R03AA and NT1R03BA IPE Module cables NT1R03CA External I/O cables ¥ NTND27AB ¥ NTAK19AA ¥ NTAK19BA External I/O cable pinouts IPE Module RTS CTS GND SCTDTR Scte RTS CTS GND DTR CTS RTS Fgnd From Port Signal DB-50 DB-15 Name Meridian Link/CCR interface cabling DSR4 DTR4 GND6 GND2TXD2 RXD2 RTS2 TXD4 RXD4 RTS4 RTS CTS DSR GRD NT8D93A cable pinout IPE Module 25-pin Signal Pin Connector NT8D82 cable pinout IPE Module Pin connector RTS CTS DSR GRD GND TXD RXD RTS CTS DSR DSR1 RTS1 RXD1 NTAK19AA cable pinout IPE Module Meridian Signal Port 0 pinDSR0 RTS0 RXD0 DTR0 CTS0 TXD0 Port 1 pin NTAK19BA cable pinout IPE Module Meridian Signal Port 0 pin DSR0 RTS0 RXD0 DTR0 DCD0 CTS0 TXD0 SG0SCTEA1 SCTEA3 NTAK19BA cable pinout IPE Module Meridian Signal Port 2 pinDSR2 RTS2 RXD2 DTR2 DCD2 CTS2 TXD2 SG2 Port 3 pin SDI and ESDI/MSDL cabling Option 11 IPE Module only IPE Module Option 11 connections Part Method NTAK19BA Meridian Mail cabling IPE Module Meridian Mail cabling IPE Module SDI cabling Options 21Ð81 IPE Module ESDI/MSDL cabling Options 21Ð81 IPE Module STC SCR DTR Scte NT7D58 cable pinout Meridian Signal AM J2SDI Paddle Board cabling Options 21Ð81 IPE Module only TXD RXD RTS CTS DSR SDI/MSDL Cabling to Meridian 1 SDI and Msdl Options 21Ð81 IPE Module Cabling to Meridian 1 SDI and Esdi Options 21Ð81 IPE Module Cabling to external equipment Cabling the Option 11 IPE Module to external equipment Option 11 system IPE Module connections NT1R03DNT1R03D NT1R03HF Option 11 main cabinet connector panel Meridian Link/CCR interface cabling Page External equipment External cable or reference Port Option 11 IPE Module external connections NT1R03AA cable Console cable pinout NT1R03D Meridian Signal IPE Module Option 11 IPE Module external connections NT1R03BA cableDTR GND Host Link cable pinout IPE Module Signal Host Connection TXD RXD RTS CTSTxci Risk of system interruption Risk of equipment damage NT8D11 backplane cable designations standard configuration L0-1 NT8D11 backplane cable expansionÑall PE slots NT8D11 backplane cable expansionÑfirst four PE slots only L0-1 L6-1 Risk of hardware damage L0-1 NT8D11 backplane cable designations rerouted for slots 0Ð3 Backplane cable rerouting for NT8D37 IPE Module L10-1 Segment NT8D37 backplane cable designations standard configuration NT8D37 backplane cable expansionÑsegment NT8D37 backplane cable expansionÑsegment L1-3 Meridian Link/CCR interface cabling Backplane slot Port Connector Position Risk of hardware damage L0-1 L14-1 Segment Risk of hardware damage Risk of hardware damage Cabling the Options 21Ð81 IPE Module to external equipment Options 21Ð81 system IPE Module connections IPE shelf I/O panels Options 21Ð81 Left I/O panel Right I/O panel 0Ð3 1Ð4 2Ð5 3Ð6 4Ð7 5Ð8 6Ð9 Port External equipment External cable or reference Options 21Ð81 IPE Module external connections NT1R03AA cable Options 21Ð81 IPE Module external connections NT1R03BA cable +12 Application Module cabling Power cables Power harness cables Application Module Part number NT7D55AD AC/DCNT7D55BM AC/DC NT7D55AB DC NT7D55AL DC NT7D55AG Power harness wiring diagram Application Module Internal I/O cables Input/output cables Rear of Application Module Internal I/O cabling Application Module External I/O cables Application Module Transition card to the Int Modem port NT7D58CA NT7D79BANT7D95AA NT7D47EA NT8D82AC NT8D82ADNTND27AB NTND82AA NT7D58BBNT8D96AE Cabling the Application Module to external equipment Page Page Page Subpanel connectors Meridian Link Meridian Link/CCR interface cabling Universal I/O panel Meridian Link and co-residency Universal I/O panel CCR Generic I/O panel Meridian Link and co-residency Generic I/O panel CCR MVME712A Transition card Internal Cabling External Cabling MVME712AM Transition card Internal Cabling Sub-panel NT7D60AA MVME712AM MVME712A Transition card Universal I/O panel Internal Cabling Application Module Internal Cabling MVME712M Transition card Generic I/O panel Application Module J8 on I/O sub-panel Cabling to Meridian 1 SDI and Esdi Application Module J2 on I/O sub-panel Cabling to Meridian 1 SDI and Msdl Application Module ESDI/MSDL cabling Application Module System console cabling Application Module Host computer cabling Application Module Host port pinout Pin Signal Direction Connection SDI cabling Application Module NT7D61 cable pinout Meridian Signal AM J8 NT7D46 cable pinouts Meridian Signal AM J8 NT8D84AA cable pinout Pin connector Signal DB9 connectorSDI Paddle Board cabling Application Module CD2 CD1RD1 TD1 DTR1 DSR1 RTS1 CTS1 Internal modem cabling MVME712AM card only NT7D71 cable pinout AM 9-pin Signal MDF RJ-11 Tip Ring Meridian Mail cabling Application Module Meridian Mail cabling Application Module Adding a connection to Meridian Mail Installing Ethernet LAN support Ethernet backbone terminology example IPE Ethernet connections to IPE Module and Application ModulePage NT7D47DA cable pinout P1 end P2 end NT7D47EA cable pinout Installing peripheral devices VT220, VT320, and VT420 terminals261 Current setup values are displayed on a series of screens Communications Set-Up VT220 Setup values Set-Up DirectoryDisplay Set-Up General Set-Up Tab Set-Up Screen VT320 Setup values Set-Up Directory Display Set-Up VT420 Setup values Personal computer running Reflection 4+ Downloading the Reflection 4+ configuration file MTE8 window appears Meridian Terminal Emulator MTE Epson Dot-matrix printer switch settings Form Lines Robust XON DTR Polarity LaserJet series II printer switch settings LaserJet series III printer switch settings Copies Auto OFF Font Source Serial Font NumberPaper Letter Baud Rate Lock None Pacing XON/XOFF CLR Warn Baud Rate LaserJet series IV printer switch settingsRET Dark Timeout MP Tray Class Serial DeskJet and DeskJet 500 printer switch settings DeskJet and DeskJet 500 printer switch settings Peripheral device cabling interface DCE and DTE connections273 Straight RS-232 cable Null modem RS-232 cable Connecting the A/B switchbox Using an A/B switchbox to share system consoles ÒConsole LoginÓ prompt appears Using the A/B switchbox to switch applications Limited-distance modem Modems USRobotics Sportster modem Gandalf LDS 120E limited-distance modem VME Dial-up modem YES TALK/DATA MR/RI TR HS MC RD TD2440 Configuring the UDS 2440 modem for remote diagnostics RESET? FACTORY? YES Factory 0? Offline DIAL? Test Auto ANS? Data OPTS? OPTIONS? YES RESET? DTR OPTS? DSR OPTS? YES DSR FORCED? OFFLINE? DIAL? TEST? Auto ANS? YES Auto ANS E? RINGS? DSR OPTS? CD OPTS? YES CD FORCED? CD OPTS? CTS OPTS?Offline Connect the modem to a workstation and apply power to both Ven-Tel 2400 modemÑopening the modem Ven-Tel 2400 modem SW2 switch settings Ven-Tel 2400 modemÑswitch locations Ven-Tel 2400 Plus II modemÑopening the modem Ven-Tel 2400 Plus II modem switch settings Ven-Tel 9600 Plus modemÑopening the modem Ven-Tel 2400 Plus II modemÑswitch locations Dial-up modemÑVen-Tel 9600 Plus modem SW2 switch settings Ven-Tel 9600 Plus modemÑswitch locations and settings Meridian 1 configuration for Meridian Link/CCR Conventional notation293 Presents some of these conventions Summary of Meridian 1 configuration Configuration overview Configuring the VSID, HSID, and AML prompts Meridian 1 configuration for Meridian Link/CCR Meridian 1 configuration for Meridian Link/CCR Options 21Ð81 Esdi configuration Configure Esdi port X11 Release Iadr Dupx FullBPS Clok INT Conf DIR Secu YESIntl Mcnt ENL MSGI/MSGO Enable Esdi port X81 phase 7 or X11 ReleaseLD 48ÑLink Diagnostic Command Comment Following commands may be used for diagnostic purposes ENL PACI/PACO DIS MSGI/MSGOFlsh Stat MON Dsxt EnitDsit Configure Esdi or Msdl port X11 Release 18 or later Option 11 Esdi configurationLD 17ÑConfigure Esdi port Option Prompt Response Comment Lthr ENL Adan PWD ParmCequ Ovly VAS NEW Atrn Alarm Intl Mcnt Conf DIRREQ CHG, END DES Option 21Ð81 Esdi or Msdl configurationCtyp MSDL, Esdi Dnum Orur LthrRxmt CRC Vsid Csqi AborVAS NEW Vasid Either change the configuration Enable Esdi or Msdl port X11 Release 18 or later MSGI/MSGO Only those messages specified xx=link Msg msg TBL3 Stat AMLTBL1 TBL2 VAS Vsid Dlop CMS Secu Atrn Configure SDI port for conshare X11 ReleasePWD2 Isdn Parm Cequ Ovly Iotb Esdi User MTC SCH Mscl Configure SDI port for conshare X11 Release 18 or later Stat TTY Enable SDI portLD 37ÑInput/output diagnostic Command Comment Stat Configuring Dnis to use auto-terminating trunks LD 15ÑEnable Dnis Prompt Response CommentLD 15ÑCustomer data block LD 16ÑRoute data block LD 16ÑTrunk route administration Prompt Response Comment Acod Dnis YESNdgt Icog LD 14ÑTrunk data block LD 14ÑConfigure auto-terminating DN Prompt Response Comment Tkid Supn NO, YES LD 15ÑACD routing by Dnis number Prompt Response Comment Configuring Dnis to use Incoming Digit Conversion IDC YES Type IDC DcnoIdgt End of modifying for this translation table REQ NEW, END REQ NEW LD 49ÑPartial digit conversion Prompt Response Comment Configure devices for status change host notification Meridian 1 configuration for Meridian Link/CCR Meridian 1 configuration for Meridian Link/CCR LD 15ÑDefine status message groups Prompt Response Comment Define status message groups Default values are in group 0 Assign telephones to status message groups Meridian Link Define ACD groups and agentsLD 23ÑBuild ACD groups Prompt Response Comment Either build another ACD group or exit Define ACD telephones as AST PRI Aacd YESFTR KLS DES ACD Cust KEY TRN KEY ACD Xxxxxxx = ACD DN YyyyKEY MSB KEY NRD AST YES Define non-ACD telephones as AST Cden KEY RLS KEY SCR Xxxx = AST DN TRN Sdnb Bscw Isap Configure ACD DNsLD 23ÑDefine the default ACD DN Prompt Response Comment MWC AST MWC Dsac Maxp IVR YESTrdn LD 23ÑDefine CDNs Prompt Response Comment Configure Control DNs CCR Ceil Froa YES, noMurt Dfdn Byth OvthAcnt LD 17ÑSet up Phantom Loops Prompt Response Comment Configuring a Phantom Loop Type Supl Configuring a Phantom Superloop LD 10ÑCreating a Phantom Set Prompt Response Comment Creating a Phantom Set Dgrp CLS NDDCLS Dndd Itna NO, YES Isap YES, no Configuring Dual VAS IDLD 23ÑConfiguring Dual VAS ID Prompt Response Comment MWC YES, no IMS CMS IMA Ivms EES Vsid LD 2ÑTraffic statistics Command Comment Traffic statisticsPrompt Response 355 Meridian Mail configuration Meridian Mail configuration Meridian Mail call processing Meridian Mail call processing Configuring Meridian 1 for Meridian Mail Creating a Meridian Mail ACD queueMWC YES Alog YES Sdnb Bscw Rgai Fcth Crqs IMS YES CMS IMA Ivms Vsid Defining virtual agent DNs for voice channels Type SL1 FDN Tgar LDN Ncos Rnpg SSU Xlst CLS VMAHunt KEY SCN LHK TEN Spid AST Iapg PRI Lang KEY ACD A06 Assign an A06 6-party conference key where = key number Procedure to add the Meridian Mail ACD DN to the Vsdn Table ACC Example of Meridian Mail Voice Service DN Vsdn Table Class Defining voice channels in the Channel Allocation Table CAT CSL Procedure to add channels to Meridian Mail Defining a new mailbox for the application Procedure to add a new mailbox to the Meridian Mail system Meridian Mail Add Local Voice User screen Meridian Mail configuration Standard October 371 Software installation, upgrade, and update procedures Software installation, upgrade, and update procedures Software installation and upgrade paths From Covered CCR Software upgrade paths From Covered in section Software installation, upgrade, and update procedures Software installation, upgrade, and update procedures Software installation, upgrade, and update procedures To upgrade Meridian Link from Release 4 to Release 5C To upgrade Meridian Link from Release 4 to Co-residency To upgrade Meridian Link from Release 4B to Release 5C Software installation, upgrade, and update procedures To update Meridian Link from Release 5 to Co-residency To update Meridian Link from Release 5 to Release 5C Software installation, upgrade, and update procedures To update CCR from Release 3 to Co-residency To update CCR from Release 3 to Release 3C To update CCR from Release 3B to Co-residency To update CCR Release 3B to Release 3C To install or reinstall the software from tape Activating or de-activating a Meridian Link or CCR feature Risk of potential data loss Procedure 1 Application configuration and start-up Tape promptMeridian 1 ID prompt Keycode group 2 or Q or q to quit Meridian Link protocol prompt List verification prompt Subnet mask prompt CCR customer number prompt Procedure 1 Application configuration and start-up Software installation, upgrade, and update procedures Module name prompt Reenter prompt Reboot prompt Change password prompts Maint chgpasswd Procedure 2 Start the update process Install command promptDrive selection menu Software installation, upgrade, and update procedures Procedure 3 Load application software from tape Risk of accidental overwriting of data on tapeWrite-protecting the cartridge tape Inserting cassette tape in tape drive Procedure 3 Load application software from tape Series of messages appear on the screen Keycode prompt Meridian Link protocol prompt Procedure 3 Load application software from tape System lists the application or applications installed CCR customer number prompt Software install messages Module address prompt System clears and the following messages appear Reboot messages Remove the application tape from the cassette tape drive Machine Management Powerdown notification message screen System is Being Shutdown NOW Shutdown message screen System restart messages MVME147 card Results of disk/tape controller scan Start-up interrupt menu Autoboot enable prompts Environment prompts for firmware revision Environment prompts appear Either case, the start-up interrupt menu appears BOS installation tape Tape drive Example 0314163098 or System start-up messages BOS software management menu Disk drive number prompt BOS installation, phase Disk types used Select this number CDC ST1126NCDC ST1201N Format disk drive prompt Same disk drive promptSlice number prompt Disk-slicing table for 172-Mbyte disk drive Disk-slicing table for 104-Mbyte disk drive Install Olmp prompt Install Tars promptDisk-slicing table for 240-Mbyte disk drive Software installation summary Verify installation prompt System responds with ÒRe-enter new password.Ó Reset the System Start-up interrupt menu appears System restart messages IPE Module or MVME167 card Environment prompts IPE Module Return At the Ò167-DiagÓ prompt, type env and press Return Additional prompts MVME167 card Cr Type a period and press Return Software installation, upgrade, and update procedures BOS installation tape File prompt Alternate boot device promptController prompt Drive prompt Seagate Example 0314163098 or System response is ÒSelected the ÔMVME167Õ controller type.Ó List of disk drive types Format disk drive prompt Slice number prompt Disk-slicing table for 172-Mbyte disk drive Disk-slicing table for 240-Mbyte disk drive Install Tars prompt Software installation, upgrade, and update procedures System responds with ÒRe-enter new passwordÓ Reset the System Procedure 7 Reboot and go through setup MVME147 Application Module start-up messagesIPE Module or MVME167 Application Module start-up messages System autoboot messages Procedure 7 Reboot and go through setup Root password is reset once the application is installed Port configuration messages shown in appear on your screen Portconfig warning Procedure 7 Reboot and go through setup Portconfig messages Time zone menu Time zone prompt Additional time zone menu DST promptDate and time change prompt Hour prompt Month promptDay prompt Year prompt Date and time set prompt Time change confirmationUserÕs name prompt Setup end message Change system name promptSystem name prompt System administration menu Procedure 8 Load the application software from tape Software Management Insert medium prompt IPE Module drive Application Module drive Series of messages appears on the screen Keycode prompt Procedure 8 Load the application software from tape IP address prompt System lists the application or applications installed CCR customer number prompt Software install messages Module address prompt System clears and the messages in appear Remove the application tape from the cassette tape drive Stop applications prompt Rstdata prompt Restore link control files prompt Please enter ÔyÕ to do restore, or ÔnÕ to quit y,n Software installation, upgrade, and update procedures File verification messages Procedure 10 Verify the installation Backdata messages Procedure 11 Back up configuration files and data files Software installation, upgrade, and update procedures Page 479 Link configurationDefault configuration Link 0ÑApplication Module Link LOC LIC Ð1 HOC HIC Ð1 Link 1ÑX.25 protocol Meridian Link Link 2ÑMeridian Mail Link optional for Meridian Link Link 1ÑTCP/IP host link protocol Meridian Link Changing your configuration Meridian Link only Procedure 12 Verifying the link status Procedure 13 Changing AML link 0 parameters Link 0 parametersHdlc Change link parameters Procedure 13 Changing AML link 0 parameters =HDLC LapbDDN USA Link configuration End Ñ First parameter appears, along with the current value X25, Hdlc Link configuration Only parameters DTE/DCE HOC HIC LOC LIC End Ñ LAN Default link configuration is displayed, as shown in Table Async Procedure 15 Changing Meridian Mail Link link 2 parameters Save link parameters Procedure 16 Replacing the default configuration file Save link file Procedure 17 Creating a configuration file Procedure 17 Creating a configuration file Entry 1 X25 /usr/mlusr/conf/filename.datafile cr Procedure 17 Creating a configuration file Change linkctl 503 Additional application configuration Additional application configuration Procedure 18 Turn off auto-start Bootconfig promptAuto-start disabled message Procedure 19 Change the Meridian 1 customer number Customer number promptsCommit prompt Procedure 20 Schedule regular backups Backup schedule promptBackup time prompts Procedure 20 Schedule regular backups Backup day prompts Reoccurring backup promptBackup tape notice Procedure 21 Change the default system languages Langconfig options promptDefault language prompt Language options confirmation prompt Procedure 22 Configure terminal ports Port configuration menuPort number prompt Procedure 22 Configuring terminal ports Port state prompt Port configuration confirmationBaud rate prompt Procedure 23 Configure printer ports Procedure 23 Configuring printer ports Port state prompt Printer name prompt Procedure 23 Configuring printer ports Printer enabled messagePrinter model menu 517 Hardware upgrade Powerdown messages Procedure 24 Software powerdown System is Being Shut Down NOW Procedure 24 Software powerdown Shutdown message screen Complete Procedure 24 Software powerdown Procedure 25 Hardware powerdown System reboots into the ÒConsole LoginÓ prompt Hardware upgrade Page Hardware upgrade Page Procedure 29 Installing the MVME332XT or MVME332XTS ACC card Acceptance testing Meridian Link/CCR527 CCR User Guide Meridian Mail Using Edit Voice to create voice segment files Creating a header file Recording and trimming voice segments Using Edit Voice for the first time Example of customer account balance queryExample of voice segment file Example of Play Voice session Single Terminal Access Hardware and software requirements533 Before you begin STA for Meridian Link/CCR on an IPE Module Msdl STA for Meridian Link/CCR on an Application Module Msdl Setting up STA LD 17ÑConfigure Msdl port Prompt Response Comment SDI DIS Port Stat Msdl Additional AdminTTY Lang ENG STA Port Stat Enabled TGT EnabledStat STA Stat Msdl Msdl 11 Enbl STA STA Main Menu Port configuration Prompt Response Single Terminal Access Standard October 545 Ordering NT7D46AF NT6D51AANT7D46AB NT7D46AD NT1R02BA NT1R02AA NTAK19BA NT8D93AJNT8D93AW NTAK19AA NT1R03EV NT1R03EBNT1R03EF NT1R03EP Component failure rates HoursFailures SMM167 SBC card Ordering Standard October Application Module Link AML List of termsApplication Equipment Module AEM Application Module AM Automatic Call Distribution Directory Number ACD DN Command and Status Link CSLAttendant Automatic Call Distribution ACD Directory number DN Directory Number Identification Service DnisCustomer Controlled Routing CCR Direct Inward Dialing did Interactive Voice Response IVR Module Power Distribution Unit MpduEnhanced Serial Data Interface Esdi Intelligent Peripheral Equipment IPE Module Profile Operations, Administration and Maintenance OA&MOverlay Private branch exchange PBX Trunk Stand-alone System Interactive Diagnostics SsidSDI port Terminal number TN 559 Index AST Index Index Index Index Index IDC Lapb Index Jumper settings and cable connections Index PBX Index SDI Definition 558 description 16 standalone system Index Index Meridian Link Customer Controlled Routing Installation and Upgrade Guide