Meridian America Link/Customer Controlled Routing manual Define ACD groups and agents

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 335

Assign telephones to status message groups (Meridian Link)

Automatic Call Distribution (ACD) or non-ACD telephones can be assigned to status message groups if they are configured as AST (associated set).

Define ACD groups and agents

To configure an ACD group that uses Meridian Link, type yes at the ISAP prompt (and the AST prompt, for X81 software and X11 International Phase 7 software prior to Release 17). Any telephone can be designated as AST.

Table 123

LD 23ÑBuild ACD groups

Prompt	Response	Comment
REQ	NEW, CHG	Create or change data in the database
TYPE	ACD	Automatic Call Distribution data block
CUST	0Ð99	Customer number
ACDN	xxxx	AC Directory Number
MWC	<cr>
AST	YES	Associated set (X81 software, X11 International
		Phase 7 software prior to Release 17 only)
DSAC	<cr>
MAXP	xx	Maximum number of agent positions for this
		ACD DN
SDNB	<cr>
BSCW	<cr>
ISAP	YES	Meridian Link messages sent across the link
VSID	0Ð15	Value Added Server (host computer)
		Identification as defined in LD 17.
		Note: Enter VAS ID assigned to Meridian Link.
		ÑcontinuedÑ

Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide