Meridian America Link/Customer Controlled Routing manual Configuring Meridian 1 for Meridian Mail

358Chapter 13: Meridian Mail configuration

Configuring Meridian 1 for Meridian Mail

To configure the Meridian 1 for Meridian Mail, perform the following tasks:

1Create a Meridian Mail ACD queue in Overlay 23.

2Create virtual agents in Overlay 11, assigning them to the Meridian Mail queue.

Creating a Meridian Mail ACD queue

Reserving an ACD queue for the sole purpose of directing calls to voice channels dedicated to a Meridian Link-based application ensures that all HEVP channels are in their own queue. If the application uses Host Enhanced Routing to direct calls to Meridian Mail, it must do so by routing calls to this ACD DN. The ACD DN number assigned here will also be added to the Meridian Mail VSDN Table.

Table 136 describes how to use Overlay 23 (LD 23) to create a new ACD queue for Meridian Mail. To configure the new ACD queue for Meridian Mail, respond YES to the MWC, IMS, CMS, IMA, and IVMS prompts; and at the VSID prompt, specify the link ID of the Command and Status Link (CSL) to the mail system.

Table 136

LD 23ÑCreating an ACD queue for voice channels

Prompt	Response	Comment
REQ	NEW	Create a new ACD DN
TYPE	ACD	ACD data block
CUST	xxxx	Customer that the Meridian Link-based
		application will be serving
ACDN	xxxxxxx	An unused DN in the customerÕs dialing plan.
		For the example shown in Figure 94, you
		would enter 7650.
MWC	YES
		ÑcontinuedÑ

553-3202-210 Standard October 1998