Main
Meridian 1
Meridian Link/Customer Controlled Routing
Installation and Upgrade Guide
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Contents
About this guide xv
Chapter 1: Meridian Link/CCR 1
Chapter 2: Overview of Meridian Link 9
Chapter 3: Overview of Customer Controlled Routing 27
Chapter 4: Meridian Link/CCR hardware 39
Chapter 5: Hardware installation overview 87
Chapter 6: Site survey/installation checklist 91
Chapter 7: Unpack and inspect hardware 115
Chapter 8: Hardware installation procedures 119
Chapter 9: Meridian Link/CCR interface cabling 151
Chapter 10: Installing peripheral devices 261
Chapter 11: Peripheral device cabling interface 273
Chapter 12: Meridian 1 configuration 293
Chapter 13: Meridian Mail configuration 355
Chapter 14: Software installation, upgrade, and update procedures 371
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Chapter 15: Link configuration 479
Chapter 16: Additional application configuration503
Chapter 17: Hardware upgrade 517
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About this guide
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References
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Keycode
Ethernet LAN-based PC
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Module address and module name
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Chapter 2: Overview of Meridian Link
10 Chapter 2: Overview of Meridian Link
Figure 2 Meridian Link hardware connections (IPE Module)
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Meridian Link application
Operating system overview
New with Meridian Link Release 5C
Link overview
AML and the Host Link (or Meridian Link)
Meridian Mail Link
Diagnostic tools
System console and maintenance console
Meridian Link administration and maintenance
Host support service requirements
Meridian 1
Hardware overview
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Software overview
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Host
Meridian Link service requirements
Host connection considerations
Ethernet LAN-based host
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Meridian Mail software requirements
Operations, Administration, and Maintenance (OA&M)
Chapter 3: Overview of Customer Controlled Routing
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CCR application
An example of CCR call handling
Key CCR concepts
Operating system
New with CCR Release 3C
Application Module Link
Diagnostic tools
System console and maintenance console
CCR administration and maintenance
Consoles/printers
Meridian 1
Hardware overview
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Software overview
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Chapter 4: Meridian Link/CCR hardware
IPE Module
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Connector panel and I/O connectors (Option 11)
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44 Chapter 4: Meridian Link/CCR hardware
IPE Module Options 2181
TP
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Figure 10 Options 2181 cabinet
Connector panel and I/O connectors (Options 2181)
IPE Module components
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48 Chapter 4: Meridian Link/CCR hardware
Figure 12 IPE Module
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Application Module
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AEM power
Application Module components
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56 Chapter 4: Meridian Link/CCR hardware
Figure 14 Application Modulefront view
CCR/Co-resident Module (left side)
Power supply
Meridian Link Module (right side)
Chapter 4: Meridian Link/CCR hardware 57
Figure 15 Application Modulerear view
Power sense card
Transition cards Part of chassis (cannot be ordered)
Meridian Link Module CCR/Co-resident Module
Single board computer card (Application Module)
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MVME333-2 X.25 communication controller (XCC) card
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MVME332XT or MVME332XTS asynchronous communication controller (ACC) card
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Transition cards
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P2 adapter board
Power supply
Disk/tape unit
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VME bus backplane (Application Module)
Power sense card (Application Module)
I/O connectors (Application Module)
Input/output panel
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Chapter 4: Meridian Link/CCR hardware 85
Figure 28 Universal I/O panel (Application Module)
86 Chapter 4: Meridian Link/CCR hardware
Figure 29 Generic I/O panel (Application Module)
Chapter 5: Hardware installation overview
Preparing for installation
Installing an IPE Module or an Application Module
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Chapter 6: Site survey/installation checklist
General information
End user
Distributor
Nortel support representative
Delivery information
Customer site
Freight company
Loading equipment required
Meridian 1 software checklists
Requirements for Meridian Link
Contact your Nortel support personnel if there are any discrepancies.
Requirements for CCR
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Requirements for Meridian Mail to support Meridian Link
Meridian Mail hardware checklist to support Meridian Link
IPE Module and Application Module: Meridian Link/CCR software
IPE Module and Application Module: Meridian Link/CCR software current status
Changes to IPE Module and Application Module
Note: The software options are listed in the packing slip.
Meridian Link/CCR tapes and keycode
Verify that the proper tapes have been received and are on site.
Documentation
Hardware
Use the following checklists to check the hardware.
Equipment room information
Power and ground considerations
Equipment cabling
The following tables provide checklists and references for checking the cabling.
Input/output device cabling
Peripheral device cabling
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Telephony connections
Equipment room cooling conditions
Additional considerations
Comments and recommendations
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Chapter 7: Unpack and inspect hardware
Receiving the IPE Module and Application Module components
Unpacking the IPE Module and Application Module components
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Chapter 8: Hardware installation procedures
Installing the IPE Module
Do not install the IPE Module if the IPE Module power push button is in the On position.
Figure 30 shows the port configuration settings on the CPU adapter card.
Chapter 8: Hardware installation procedures 123
Figure 30 Port configuration settings (Part 1)
TP
IPE Module
Connectors
124 Chapter 8: Hardware installation procedures
Figure 30 Port configuration settings (Part 2)
Installing the Application Module
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Installing the power supply and disk/tape unit (Application Module)
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Checking the card option settings (Application Module)
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138 Chapter 8: Hardware installation procedures
Figure 35 MVME705B transition card serial port configuration
Chapter 8: Hardware installation procedures 139
Figure 36 MVME712AM transition card configuration
DCEDTE
J8 J9 J13
J14
140 Chapter 8: Hardware installation procedures
Figure 37 MVME712A transition card configuration
Chapter 8: Hardware installation procedures 141
Figure 38 MVME712M card with jumpers
for SP4
for DCE
SP1, 3
Installing an NTAK02 SDI/DCH card
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144 Chapter 8: Hardware installation procedures
Figure 39 NTAK02 SDI/DCH card jumper and switch locations
Installing an ESDI or MSDL card
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Chapter 8: Hardware installation procedures 147
Figure 40 NT6D80 MSDL card jumper and switch locations
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Chapter 8: Hardware installation procedures 149
Figure 41 QPC513 ESDI card jumper and switch locations
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Chapter 9: Meridian Link/CCR interface cabling
IPE Module cabling
IPE Module cables
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External I/O cables
External I/O cable pinouts (IPE Module)
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170 Chapter 9: Meridian Link/CCR interface cabling
Figure 43 IPE Module Option 11 connections (Part 1)
Method 1
Method 2
Chapter 9: Meridian Link/CCR interface cabling 171
Figure 43 IPE Module Option 11 connections (Part 2)
Method 3
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Chapter 9: Meridian Link/CCR interface cabling 175
Figure 45 I/O cabling to Meridian 1 (SDI and MSDL) (Options 2181 IPE Module)
176 Chapter 9: Meridian Link/CCR interface cabling
Figure 46 I/O cabling to Meridian 1 (SDI and ESDI) (Options 2181 IPE Module)
Cabling the Option 11 IPE Module to external equipment
Cabling to external equipment
178 Chapter 9: Meridian Link/CCR interface cabling
Figure 47 Option 11 system IPE Module connections
012345678 9
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Note: Return to Chapter 5, Hardware installation overview for the next procedure.
Backplane cable rerouting for Options 2181 CE/PE and IPE backplanes
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Backplane cable rerouting for the NT8D11 CE/PE Module backplane
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Shroud row
L9 L8 L7 L6 L5 L4 L3 L2 L1 L0 C9 C8 C7 C6C5 C4 C3 C2C1 C0
Common e
q
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Shroud Row
L9 L8 L7 L6 L5 L4 L3 L2 L1 L0 C9 C8 C7 C6 C5 C4C3 C2 C1 C0
Common equipment slotsPeripheral equipment slots
Backplane cable rerouting for NT8D37 IPE Module
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NT8D37 backplane cable expansionsegment 0
NT8D37 backplane cable expansionsegment 1
NT8D37 backplane cable expansionsegment 2
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Segment 3 Segment 2 Segment 1 Segment 0
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Segment 3 Segment 2 Segment 1 Segment 0
NT8D37 backplane cable rerouting for segment 1to accommodate the IPE Module in PE slots 47
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Cabling the Options 2181 IPE Module to external equipment
210 Chapter 9: Meridian Link/CCR interface cabling
Figure 55 Options 2181 system IPE Module connections
Use the following procedure to cable to external equipment.
Left I/O panel
Right I/O panel
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Note: Return to Chapter 5, Hardware installation overview for the next procedure.
Application Module cabling
Power cables
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218 Chapter 9: Meridian Link/CCR interface cabling
Figure 57 Power harness wiring diagram (Application Module)
Input/output cables
220 Chapter 9: Meridian Link/CCR interface cabling
Figure 58 Internal I/O cabling (Application Module)
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Cabling the Application Module to external equipment
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Chapter 9: Meridian Link/CCR interface cabling 233
Figure 61 Universal I/O panel (Meridian Link and co-residency)
234 Chapter 9: Meridian Link/CCR interface cabling
External modem
Chapter 9: Meridian Link/CCR interface cabling 235
Figure 63 Generic I/O panel (Meridian Link and co-residency)
236 Chapter 9: Meridian Link/CCR interface cabling
Figure 64 Generic I/O panel (CCR)
Meridian 1 connection (link 0)
Console External Modem
Meridian 1 (Conshare)
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Chapter 9: Meridian Link/CCR interface cabling 239
Figure 67 Application Module MVME712A, MVME705B, NT6D51AA cablingI/O subpanel (CCR)
Application Module
(INTERNAL CABLING)
240 Chapter 9: Meridian Link/CCR interface cabling
Figure 68 Application Module MVME712AM, MVME705B, NT6D51AA cablingI/O subpanel (CCR)
Chapter 9: Meridian Link/CCR interface cabling 241
Figure 69 Application Module external I/O cabling to and from universal I/O panel (Meridian Link)
242 Chapter 9: Meridian Link/CCR interface cabling
Figure 70 Application Module external I/O cabling to and from universal I/O panel (CCR)
Chapter 9: Meridian Link/CCR interface cabling 243
Figure 71 Application Module external cabling to and from generic I/O panel (Meridian Link)
244 Chapter 9: Meridian Link/CCR interface cabling
Figure 72 Application Module external cabling to and from generic I/O panel (CCR)
Chapter 9: Meridian Link/CCR interface cabling 245
Figure 73 I/O cabling to Meridian 1 (SDI and ESDI) (Application Module)
246 Chapter 9: Meridian Link/CCR interface cabling
Figure 74 I/O cabling to Meridian 1 (SDI and MSDL) (Application Module)
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Installing Ethernet LAN support
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To set up an Ethernet connection, use the following procedure:
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Chapter 10: Installing peripheral devices
VT220, VT320, and VT420 terminals
The setup procedure is the same for all three terminals and is as follows:
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Chapter 10: Installing peripheral devices 265
Table 97 VT420 Setup values
Personal computer running Reflection 4+
Meridian Terminal Emulator (MTE 8)
For more information on MTE7, refer to the Meridian Terminal Emulator User Guide, Product Release 8.
Dot-matrix printer switch settings
LaserJet series II printer switch settings
LaserJet series III printer switch settings
LaserJet series IV printer switch settings
DeskJet and DeskJet 500 printer switch settings
Chapter 11: Peripheral device cabling interface
DCE and DTE connections
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Using an A/B switchbox to share system consoles
Connecting the A/B switchbox
Using the A/B switchbox to switch applications
Modems
Limited-distance modem
USRobotics Sportster modem
Gandalf LDS 120E limited-distance modem
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Dial-up modem
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The following procedure explains how to configure the UDS 2440 modem using a workstation.
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Chapter 11: Peripheral device cabling interface 289
Figure 87 Ven-Tel 2400 modemswitch locations
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Chapter 12: Meridian 1 configuration for Meridian Link/CCR
Conventional notation
Table 105 presents some of these conventions.
Configuration overview
Configuring the VSID, HSID, and AML prompts
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Configure ESDI port (X11 Release 17)
Options 2181 ESDI configuration
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Enable ESDI port (X81 phase 7 or X11 Release 17)
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Note: These are not recommended for systems with heavy traffic.
Configure ESDI or MSDL port (X11 Release 18 or later)
Option 11 ESDI configuration
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Option 2181 ESDI or MSDL configuration
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Enable ESDI or MSDL port (X11 Release 18 or later)
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Configure SDI port for conshare (X11 Release 17)
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Configure SDI port for conshare (X11 Release 18 or later)
Enable SDI port
Configuring DNIS to use auto-terminating trunks
LD 15Customer data block
LD 16Route data block
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LD 14Trunk data block
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Configuring DNIS to use Incoming Digit Conversion
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Configure devices for status change host notification
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Define status message groups
Use LD 15 to define the status message groups.
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Assign telephones to status message groups (Meridian Link)
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Configure ACD DNs
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Configure Control DNs (CCR)
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Configuring a Phantom Loop
Configuring a Phantom Superloop
Creating a Phantom Set
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Configuring Dual VAS ID
Traffic statistics
Type **** to exit overlay.
Chapter 13: Meridian Mail configuration
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Meridian Mail call processing
Configuring Meridian 1 for Meridian Mail
Creating a Meridian Mail ACD queue
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Defining virtual agent DNs for voice channels
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Configuring Meridian Mail for Host Enhanced Voice Processing (HEVP)
Adding the Meridian Mail ACD DN to the Voice Service DN (VSDN) Table
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Defining voice channels in the Channel Allocation Table (CAT)
Procedure to add channels to Meridian Mail
Defining a new mailbox for the application
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Chapter 14: Software installation, upgrade, and update procedures
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To configure the software after installing a new IPE Module or Application Module
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Section 3: To upgrade Meridian Link from Release 4 to
Section 4: To upgrade Meridian Link from Release 4 to Co-residency
Section 5: To upgrade Meridian Link from Release 4B to
Section 6: To upgrade Meridian Link from Release 4B to Release 5C and Co-residency
Section 7: To update Meridian Link from Release 5 to
Section 8: To update Meridian Link from Release 5 to Co-residency
Section 9: To upgrade CCR from Release 2 to Release 3C or Co-residency using a Release 2 backup tape
Section 10: To update CCR from Release 3 to Release 3C
Section 11: To update CCR from Release 3 to Co-residency
Section 12: To update CCR Release 3B to Release 3C
Section 13: To update CCR from Release 3B to Co-residency
Section 14: To update Co-residency from one issue to another issue of the same release
Section 15: Activating or de-activating a Meridian Link or CCR feature
Section 16: To install or reinstall the software from tape
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Procedure 1: Application configuration and start-up
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Procedure 2: Start the update process
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Procedure 3: Load application software from tape
Application tape
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Procedure 4: Power down the IPE Module or the Application Module
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Procedure 5: Load the operating system tape on an Application Module with an MVME147 card
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BOS installation tape Tape drive
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[Return].)
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Note: The prompt Local SCSI Bus Negotiations Type may not appear for all MVME167 cards.
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BOS installation tape
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Note: Phases 3 and 4 may take from 30 to 90 minutes to complete.
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Procedure 7: Reboot and go through setup
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450 Chapter 14: Software installation, upgrade, and update procedures
Procedure 7: Reboot and go through setup (continued) Figure 205 System autoboot messages 2
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452 Chapter 14: Software installation, upgrade, and update procedures
Procedure 7: Reboot and go through setup (continued) Figure 207 Portconfig messages
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Procedure 8: Load the application software from tape
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Application tape
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Procedure 9: Restore configuration files and data files from the backup tape
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Procedure 10: Verify the installation
Procedure 11: Back up configuration files and data files
(Actual list of directories may differ depending on the application)
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Chapter 15: Link configuration
Default configuration
Link 0Application Module Link
Link 1X.25 protocol (Meridian Link)
Link 1TCP/IP host link protocol (Meridian Link)
Link 2Meridian Mail Link (optional for Meridian Link)
Changing your configuration
Procedure 12: Verifying the link status
Procedure 13: Changing AML (link 0) parameters
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Procedure 14: Changing Meridian Link (link 1) parameters (Meridian Link only)
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Procedure 15: Changing Meridian Mail Link (link 2) parameters (Meridian Link only)
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Procedure 16: Replacing the default configuration file
Procedure 17: Creating a configuration file
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Chapter 16: Additional application configuration
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Procedure 18: Turn off auto-start
Procedure 19: Change the Meridian 1 customer number
Procedure 20: Schedule regular backups
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Procedure 21: Change the default system languages
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Procedure 22: Configure terminal ports
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Procedure 23: Configure printer ports
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Chapter 17: Hardware upgrade
Procedure 24: Software powerdown
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Procedure 25: Hardware powerdown
Procedure 26: Upgrading the Application Module from an MVME147 card to an MVME167 card
Procedure 27: Upgrading an Option 11 to an Options 2181 IPE Module
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Procedure 28: Installing the cables for Ethernet LAN support (Application Module)
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Procedure 29: Installing the MVME332XT or MVME332XTS ACC card
Chapter 18: Acceptance testing
Meridian Link/CCR
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Meridian Mail
Using Edit Voice to create voice segment files
Recording and trimming voice segments
Creating a header file
Using Edit Voice for the first time
Example of customer account balance query
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Chapter 19: Single Terminal Access
Hardware and software requirements
Before you begin
MSDL
Female Connector Male Connector
MSDL
Female Connector Male Connector
MVME 712M
Setting up STA
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Chapter 20: Ordering
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Component failure rates
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List of terms
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Index
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Meridian Link/ Customer Controlled Routing
Installation and Upgrade Guide
Chapter 11: Peripheral device cabling interface 289