Meridian America Link/Customer Controlled Routing LHK TEN Spid AST Iapg PRI Lang KEY ACD, Key Scn

362Chapter 13: Meridian Mail configuration

Table 137

LD 11ÑDefining virtual agent DNs for voice channels (continued)

Prompt	Response	Comment
LHK	<cr>
TEN	<cr>
SPID	<cr>
AST	<cr>
IAPG	<cr>
PRI	<cr>
LANG	<cr>
KEY	0 ACD	Identifies set as agent a Meridian Mail queue
	xxxxxxx yyyy	Key 0 must be the ACD DN position ID of the
		virtual agent (as for any ACD agent), where
		xxxxxxx = ACD DN
		(the example in Figure 94 and
		Table 138 is 7650)
		yyyy = position ID
		(the examples in Figure 94 are
		7651Ð7654)
KEY	1 SCN	Assign the secondary (SCN) DN key, where
	xxxxxxx	1 = key number
		xxxxxxx = Channel DN assigned to this key
KEY	2 MSB	Assign an MSB (Make Set Busy) key where
		2 = key number
KEY	3 NRD	Assign an NRD (Not Ready) key where
		3 = key number
KEY	6 TRN	Assign a TRN (Transfer) key where
		6 = key number
		Ñ continued Ñ

553-3202-210 Standard October 1998