Meridian America Link/Customer Controlled Routing manual Define ACD telephones as AST

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 337

Define ACD telephones as AST

After defining ACD groups, configure ACD agent telephones designated as AST for those groups; in LD 10 for single-line telephones and LD 11 for multi-line telephones.

Table 124

LD 10ÑDefine single-line ACD telephones as AST

Prompt	Response	Comment
REQ	NEW	Add new telephone
TYPE	500	Single-line type of telephone
TN	l s c u	Terminal number
CDEN
DES
CUST	0Ð99	Customer number
DIG
DN	xxxx	DN for the telephone
AST	YES
IAPG	(0)Ð15*	Application Module Link (AML) status
		message group, defined in LD 15. Since
		Group 0 sends no messages, the default
		value is not normally used. Group 1 (all
		messages) or a customer-defined group
		(2Ð15) would normally be used here.
CLS	AGTA	Class of serviceÑACD agent assignment
	THFA	Switchhook flash allowed
	UNR	Unrestricted access
	WTD, (WTA)	Warning Tone Denied (Allowed)
SPID	xxxx	Supervisor position ID

*Groups 10 through 15 are only available in X11 Release 17 or later software.

ÑcontinuedÑ

Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide