Meridian America Link/Customer Controlled Routing manual Index

564Index

ACD telephones as AST 337 CDNs 346

IDC translation tables 326 new mailbox 368

non-ACD telephones as AST 341 status message groups 333

virtual agent DNs for voice channels 360, 361

voice channels in CAT 366 DeskJet 272

DeskJet 500 272 diagnostic tools 16, 32 dial-up modem 282

Dialed Number Identification Service (DNIS)

configuring 319

Direct Inward Dialing (DID) 555 directory number (DN) 294

configuring ACD DNs 344 configuring as AST telephone 341 configuring auto-terminating DN 322 configuring Control DNs 346 defining ACD DN with IVR handling

345

defining default ACD DN 344 definition 555

Directory Number Identification Service (DNIS) 555

disconnected

status change event 330, 331 disk drive

IPE Module 49

disk slicing table 424 disk/tape unit

description 80 installing 127

DN see directory number (DN)

DNIS see Directory Number Information Service (DNIS)

defining a block of numbers for IDC 328

enabling 319

partial digit conversion 329 routing by 324

dot-matrix printer switch settings 268 downloading

configuration file 266

DTE connections 273

DTMF see Dual Tone Multi-Frequency (DTMF)

Dual Tone Multi-Frequency (DTMF) 555 Dual VAS ID 14

configuring 353

E

editvoice command creating a header file 530 creating voice segment files 529 recording and trimming voice

segments 530 using for the first time 531

enabling DNIS 319

ESDI port (X11 Release 18) 312 ESDI port (X81 or X11 Release 17)

302 Enhanced ACD Routing

required package 36

Enhanced Serial Data Interface (ESDI) see ESDI card

ESDI card definition 556 installing 145

jumper and switch locations 149 ESDI port

configuring (X11 Release 17) 299

553-3202-210 Standard October 1998