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Meridian America Link/Customer Controlled Routing - page 14

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Main Meridian 1 Meridian Link/Customer Controlled Routing Installation and Upgrade Guide Page Page Page Contents About this guide xv Chapter 1: Meridian Link/CCR 1 Chapter 2: Overview of Meridian Link 9 Chapter 3: Overview of Customer Controlled Routing 27 Chapter 4: Meridian Link/CCR hardware 39 Chapter 5: Hardware installation overview 87 Chapter 6: Site survey/installation checklist 91 Chapter 7: Unpack and inspect hardware 115 Chapter 8: Hardware installation procedures 119 Chapter 9: Meridian Link/CCR interface cabling 151 Chapter 10: Installing peripheral devices 261 Chapter 11: Peripheral device cabling interface 273 Chapter 12: Meridian 1 configuration 293 Chapter 13: Meridian Mail configuration 355 Chapter 14: Software installation, upgrade, and update procedures 371 Page Chapter 15: Link configuration 479 Chapter 16: Additional application configuration503 Chapter 17: Hardware upgrade 517 Page Page About this guide Page Page References Page Page Page Keycode Ethernet LAN-based PC Page Module address and module name Page Chapter 2: Overview of Meridian Link 10 Chapter 2: Overview of Meridian Link Figure 2 Meridian Link hardware connections (IPE Module) Page Page Meridian Link application Operating system overview New with Meridian Link Release 5C Link overview AML and the Host Link (or Meridian Link) Meridian Mail Link Diagnostic tools System console and maintenance console Meridian Link administration and maintenance Host support service requirements Meridian 1 Hardware overview Page Page Software overview Page Host Meridian Link service requirements Host connection considerations Ethernet LAN-based host Page Meridian Mail software requirements Operations, Administration, and Maintenance (OA&M) Chapter 3: Overview of Customer Controlled Routing Page Page CCR application An example of CCR call handling Key CCR concepts Operating system New with CCR Release 3C Application Module Link Diagnostic tools System console and maintenance console CCR administration and maintenance Consoles/printers Meridian 1 Hardware overview Page Software overview Page Page Chapter 4: Meridian Link/CCR hardware IPE Module Page Page Connector panel and I/O connectors (Option 11) 11 12 13 14 15 16 17 18 19 20 44 Chapter 4: Meridian Link/CCR hardware IPE Module Options 2181 TP ! Figure 10 Options 2181 cabinet Connector panel and I/O connectors (Options 2181) IPE Module components Page 48 Chapter 4: Meridian Link/CCR hardware Figure 12 IPE Module ! ! Page Application Module Page Page AEM power Application Module components Page 56 Chapter 4: Meridian Link/CCR hardware Figure 14 Application Modulefront view CCR/Co-resident Module (left side) Power supply Meridian Link Module (right side) Chapter 4: Meridian Link/CCR hardware 57 Figure 15 Application Modulerear view Power sense card Transition cards Part of chassis (cannot be ordered) Meridian Link Module CCR/Co-resident Module Single board computer card (Application Module) Page Page Page Page Page Page Page MVME333-2 X.25 communication controller (XCC) card Page MVME332XT or MVME332XTS asynchronous communication controller (ACC) card Page Transition cards Page Page Page Page Page Page Page P2 adapter board Power supply Disk/tape unit Page VME bus backplane (Application Module) Power sense card (Application Module) I/O connectors (Application Module) Input/output panel Page Chapter 4: Meridian Link/CCR hardware 85 Figure 28 Universal I/O panel (Application Module) 86 Chapter 4: Meridian Link/CCR hardware Figure 29 Generic I/O panel (Application Module) Chapter 5: Hardware installation overview Preparing for installation Installing an IPE Module or an Application Module Page Page Chapter 6: Site survey/installation checklist General information End user Distributor Nortel support representative Delivery information Customer site Freight company Loading equipment required Meridian 1 software checklists Requirements for Meridian Link Contact your Nortel support personnel if there are any discrepancies. Requirements for CCR Page Requirements for Meridian Mail to support Meridian Link Meridian Mail hardware checklist to support Meridian Link IPE Module and Application Module: Meridian Link/CCR software IPE Module and Application Module: Meridian Link/CCR software current status Changes to IPE Module and Application Module Note: The software options are listed in the packing slip. Meridian Link/CCR tapes and keycode Verify that the proper tapes have been received and are on site. Documentation Hardware Use the following checklists to check the hardware. Equipment room information Power and ground considerations Equipment cabling The following tables provide checklists and references for checking the cabling. Input/output device cabling Peripheral device cabling Page Page Telephony connections Equipment room cooling conditions Additional considerations Comments and recommendations Page Chapter 7: Unpack and inspect hardware Receiving the IPE Module and Application Module components Unpacking the IPE Module and Application Module components Page Chapter 8: Hardware installation procedures Installing the IPE Module Do not install the IPE Module if the IPE Module power push button is in the On position. Figure 30 shows the port configuration settings on the CPU adapter card. Chapter 8: Hardware installation procedures 123 Figure 30 Port configuration settings (Part 1) TP IPE Module Connectors 124 Chapter 8: Hardware installation procedures Figure 30 Port configuration settings (Part 2) Installing the Application Module Page Installing the power supply and disk/tape unit (Application Module) Page Checking the card option settings (Application Module) Page Page Page Page Page the Page Page 138 Chapter 8: Hardware installation procedures Figure 35 MVME705B transition card serial port configuration Chapter 8: Hardware installation procedures 139 Figure 36 MVME712AM transition card configuration DCEDTE J8 J9 J13 J14 140 Chapter 8: Hardware installation procedures Figure 37 MVME712A transition card configuration Chapter 8: Hardware installation procedures 141 Figure 38 MVME712M card with jumpers for SP4 for DCE SP1, 3 Installing an NTAK02 SDI/DCH card Page 144 Chapter 8: Hardware installation procedures Figure 39 NTAK02 SDI/DCH card jumper and switch locations Installing an ESDI or MSDL card Page Chapter 8: Hardware installation procedures 147 Figure 40 NT6D80 MSDL card jumper and switch locations Page Chapter 8: Hardware installation procedures 149 Figure 41 QPC513 ESDI card jumper and switch locations Page Chapter 9: Meridian Link/CCR interface cabling IPE Module cabling IPE Module cables Page Page External I/O cables External I/O cable pinouts (IPE Module) Page Page Page Page Page Page Page Page Page Page Page Page Page Page 170 Chapter 9: Meridian Link/CCR interface cabling Figure 43 IPE Module Option 11 connections (Part 1) Method 1 Method 2 Chapter 9: Meridian Link/CCR interface cabling 171 Figure 43 IPE Module Option 11 connections (Part 2) Method 3 Page Page Page Chapter 9: Meridian Link/CCR interface cabling 175 Figure 45 I/O cabling to Meridian 1 (SDI and MSDL) (Options 2181 IPE Module) 176 Chapter 9: Meridian Link/CCR interface cabling Figure 46 I/O cabling to Meridian 1 (SDI and ESDI) (Options 2181 IPE Module) Cabling the Option 11 IPE Module to external equipment Cabling to external equipment 178 Chapter 9: Meridian Link/CCR interface cabling Figure 47 Option 11 system IPE Module connections 012345678 9 Page Page Page Page Note: Return to Chapter 5, Hardware installation overview for the next procedure. Backplane cable rerouting for Options 2181 CE/PE and IPE backplanes Page Backplane cable rerouting for the NT8D11 CE/PE Module backplane Page Page Page Shroud row L9 L8 L7 L6 L5 L4 L3 L2 L1 L0 C9 C8 C7 C6C5 C4 C3 C2C1 C0 Common e q ui Page Page Shroud Row L9 L8 L7 L6 L5 L4 L3 L2 L1 L0 C9 C8 C7 C6 C5 C4C3 C2 C1 C0 Common equipment slotsPeripheral equipment slots Backplane cable rerouting for NT8D37 IPE Module Page Page NT8D37 backplane cable expansionsegment 0 NT8D37 backplane cable expansionsegment 1 NT8D37 backplane cable expansionsegment 2 Page Page Page Segment 3 Segment 2 Segment 1 Segment 0 Page Page Page Segment 3 Segment 2 Segment 1 Segment 0 NT8D37 backplane cable rerouting for segment 1to accommodate the IPE Module in PE slots 47 Page Page Cabling the Options 2181 IPE Module to external equipment 210 Chapter 9: Meridian Link/CCR interface cabling Figure 55 Options 2181 system IPE Module connections Use the following procedure to cable to external equipment. Left I/O panel Right I/O panel Page Page Page Note: Return to Chapter 5, Hardware installation overview for the next procedure. Application Module cabling Power cables Page 218 Chapter 9: Meridian Link/CCR interface cabling Figure 57 Power harness wiring diagram (Application Module) Input/output cables 220 Chapter 9: Meridian Link/CCR interface cabling Figure 58 Internal I/O cabling (Application Module) Page Page Page Page Page Page Cabling the Application Module to external equipment Page Page Page Page Page Chapter 9: Meridian Link/CCR interface cabling 233 Figure 61 Universal I/O panel (Meridian Link and co-residency) 234 Chapter 9: Meridian Link/CCR interface cabling External modem Chapter 9: Meridian Link/CCR interface cabling 235 Figure 63 Generic I/O panel (Meridian Link and co-residency) 236 Chapter 9: Meridian Link/CCR interface cabling Figure 64 Generic I/O panel (CCR) Meridian 1 connection (link 0) Console External Modem Meridian 1 (Conshare) Page Page Chapter 9: Meridian Link/CCR interface cabling 239 Figure 67 Application Module MVME712A, MVME705B, NT6D51AA cablingI/O subpanel (CCR) Application Module (INTERNAL CABLING) 240 Chapter 9: Meridian Link/CCR interface cabling Figure 68 Application Module MVME712AM, MVME705B, NT6D51AA cablingI/O subpanel (CCR) Chapter 9: Meridian Link/CCR interface cabling 241 Figure 69 Application Module external I/O cabling to and from universal I/O panel (Meridian Link) 242 Chapter 9: Meridian Link/CCR interface cabling Figure 70 Application Module external I/O cabling to and from universal I/O panel (CCR) Chapter 9: Meridian Link/CCR interface cabling 243 Figure 71 Application Module external cabling to and from generic I/O panel (Meridian Link) 244 Chapter 9: Meridian Link/CCR interface cabling Figure 72 Application Module external cabling to and from generic I/O panel (CCR) Chapter 9: Meridian Link/CCR interface cabling 245 Figure 73 I/O cabling to Meridian 1 (SDI and ESDI) (Application Module) 246 Chapter 9: Meridian Link/CCR interface cabling Figure 74 I/O cabling to Meridian 1 (SDI and MSDL) (Application Module) Page Page Page Page Page Page Page Page Page Installing Ethernet LAN support Page To set up an Ethernet connection, use the following procedure: Page Page Chapter 10: Installing peripheral devices VT220, VT320, and VT420 terminals The setup procedure is the same for all three terminals and is as follows: Page Page Chapter 10: Installing peripheral devices 265 Table 97 VT420 Setup values Personal computer running Reflection 4+ Meridian Terminal Emulator (MTE 8) For more information on MTE7, refer to the Meridian Terminal Emulator User Guide, Product Release 8. Dot-matrix printer switch settings LaserJet series II printer switch settings LaserJet series III printer switch settings LaserJet series IV printer switch settings DeskJet and DeskJet 500 printer switch settings Chapter 11: Peripheral device cabling interface DCE and DTE connections Page Page Using an A/B switchbox to share system consoles Connecting the A/B switchbox Using the A/B switchbox to switch applications Modems Limited-distance modem USRobotics Sportster modem Gandalf LDS 120E limited-distance modem Page Dial-up modem Page Page Page Page The following procedure explains how to configure the UDS 2440 modem using a workstation. Page Chapter 11: Peripheral device cabling interface 289 Figure 87 Ven-Tel 2400 modemswitch locations Page Page Page Chapter 12: Meridian 1 configuration for Meridian Link/CCR Conventional notation Table 105 presents some of these conventions. Configuration overview Configuring the VSID, HSID, and AML prompts Page Page Configure ESDI port (X11 Release 17) Options 2181 ESDI configuration Page Page Enable ESDI port (X81 phase 7 or X11 Release 17) Page Note: These are not recommended for systems with heavy traffic. Configure ESDI or MSDL port (X11 Release 18 or later) Option 11 ESDI configuration Page Page Option 2181 ESDI or MSDL configuration Page Page Page Enable ESDI or MSDL port (X11 Release 18 or later) Page Page Configure SDI port for conshare (X11 Release 17) Page Configure SDI port for conshare (X11 Release 18 or later) Enable SDI port Configuring DNIS to use auto-terminating trunks LD 15Customer data block LD 16Route data block Page LD 14Trunk data block Page Configuring DNIS to use Incoming Digit Conversion Page Page Page Page Page Configure devices for status change host notification Page Page Define status message groups Use LD 15 to define the status message groups. Page Assign telephones to status message groups (Meridian Link) Page Page Page Page Page Page Page Page Configure ACD DNs Page Configure Control DNs (CCR) Page Page Configuring a Phantom Loop Configuring a Phantom Superloop Creating a Phantom Set Page Configuring Dual VAS ID Traffic statistics Type **** to exit overlay. Chapter 13: Meridian Mail configuration Page Meridian Mail call processing Configuring Meridian 1 for Meridian Mail Creating a Meridian Mail ACD queue Page Defining virtual agent DNs for voice channels Page Page Configuring Meridian Mail for Host Enhanced Voice Processing (HEVP) Adding the Meridian Mail ACD DN to the Voice Service DN (VSDN) Table Page Page Defining voice channels in the Channel Allocation Table (CAT) Procedure to add channels to Meridian Mail Defining a new mailbox for the application Page Page Chapter 14: Software installation, upgrade, and update procedures Page Page Page To configure the software after installing a new IPE Module or Application Module Page Page Section 3: To upgrade Meridian Link from Release 4 to Section 4: To upgrade Meridian Link from Release 4 to Co-residency Section 5: To upgrade Meridian Link from Release 4B to Section 6: To upgrade Meridian Link from Release 4B to Release 5C and Co-residency Section 7: To update Meridian Link from Release 5 to Section 8: To update Meridian Link from Release 5 to Co-residency Section 9: To upgrade CCR from Release 2 to Release 3C or Co-residency using a Release 2 backup tape Section 10: To update CCR from Release 3 to Release 3C Section 11: To update CCR from Release 3 to Co-residency Section 12: To update CCR Release 3B to Release 3C Section 13: To update CCR from Release 3B to Co-residency Section 14: To update Co-residency from one issue to another issue of the same release Section 15: Activating or de-activating a Meridian Link or CCR feature Section 16: To install or reinstall the software from tape Page Procedure 1: Application configuration and start-up Page Page Page Page Page Page Page Page Procedure 2: Start the update process Page Procedure 3: Load application software from tape Application tape Page Page Page Page Page Page Page Page Page . Procedure 4: Power down the IPE Module or the Application Module Page Procedure 5: Load the operating system tape on an Application Module with an MVME147 card Page Page Page Page BOS installation tape Tape drive Page Page Page Page Page Page Page Page Page Page Page [Return].) Page Note: The prompt Local SCSI Bus Negotiations Type may not appear for all MVME167 cards. Page BOS installation tape Page Page Page Page Page Page Page Page Page Page Note: Phases 3 and 4 may take from 30 to 90 minutes to complete. Page Page Procedure 7: Reboot and go through setup Page 450 Chapter 14: Software installation, upgrade, and update procedures Procedure 7: Reboot and go through setup (continued) Figure 205 System autoboot messages 2 Page 452 Chapter 14: Software installation, upgrade, and update procedures Procedure 7: Reboot and go through setup (continued) Figure 207 Portconfig messages Page Page Page Page Page Procedure 8: Load the application software from tape Page Application tape Page Page Page Page Page Page Page Page Page . Procedure 9: Restore configuration files and data files from the backup tape Page Page Page Procedure 10: Verify the installation Procedure 11: Back up configuration files and data files (Actual list of directories may differ depending on the application) Page Page Chapter 15: Link configuration Default configuration Link 0Application Module Link Link 1X.25 protocol (Meridian Link) Link 1TCP/IP host link protocol (Meridian Link) Link 2Meridian Mail Link (optional for Meridian Link) Changing your configuration Procedure 12: Verifying the link status Procedure 13: Changing AML (link 0) parameters Page Page Page Page Procedure 14: Changing Meridian Link (link 1) parameters (Meridian Link only) Page Page Page Page Page Page Page Procedure 15: Changing Meridian Mail Link (link 2) parameters (Meridian Link only) Page Procedure 16: Replacing the default configuration file Procedure 17: Creating a configuration file Page Page Chapter 16: Additional application configuration Page Procedure 18: Turn off auto-start Procedure 19: Change the Meridian 1 customer number Procedure 20: Schedule regular backups Page Procedure 21: Change the default system languages Page Procedure 22: Configure terminal ports Page Procedure 23: Configure printer ports Page Page Page Chapter 17: Hardware upgrade Procedure 24: Software powerdown Page Procedure 25: Hardware powerdown Procedure 26: Upgrading the Application Module from an MVME147 card to an MVME167 card Procedure 27: Upgrading an Option 11 to an Options 2181 IPE Module Page Procedure 28: Installing the cables for Ethernet LAN support (Application Module) Page Procedure 29: Installing the MVME332XT or MVME332XTS ACC card Chapter 18: Acceptance testing Meridian Link/CCR Page Meridian Mail Using Edit Voice to create voice segment files Recording and trimming voice segments Creating a header file Using Edit Voice for the first time Example of customer account balance query Page Chapter 19: Single Terminal Access Hardware and software requirements Before you begin MSDL Female Connector Male Connector MSDL Female Connector Male Connector MVME 712M Setting up STA Page Page Page Page Page Page Page Chapter 20: Ordering Page Page Page Page Component failure rates Page Page List of terms Page Page Page Page Page Index A B C Page Page D E F G H I J K L M Page N O P Q R S Page T U V W X Meridian Link/ Customer Controlled Routing Installation and Upgrade Guide

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