Meridian America Link/Customer Controlled Routing KEY ACD Xxxxxxx = ACD DN Yyyy, Key Msb, Key Nrd

340Chapter 12: Meridian 1 configuration for Meridian Link/CCR

Table 125

LD 11ÑDefine multi-line ACD telephones as AST (continued)

Prompt	Response	Comment
KEY 0	ACD XXXXXXX	XXXXXXX = ACD DN
	YYYY	YYYY = Agent position ID
		Note: If using CLID, type 0 (????)
		between ACDDN and POS ID.
KEY 1	MSB	Make set busy
KEY 2	NRD	Not ready
KEY 3	TRN	Transfer
KEY 4	AO6	6 Party conference
KEY 7	SCR XXXX	XXXX = IDN
KEY 9	RLS	Release if type = SL1
¥		Press [Return] until the REQ prompt
¥		appears
¥
REQ	NEW, END	Either define another multi-line ACD
		telephone as AST or exit the
		overlay, saving changes
		Ñ end Ñ

553-3202-210 Standard October 1998