Meridian America Link/Customer Controlled Routing manual Software overview, CCR 3B

36Chapter 3: Overview of Customer Controlled Routing

Software overview

The Meridian 1 must be equipped with one of the following software releases:

¥Customer Controlled Routing: X11 Release 17 or later (Release 20 for all Option 11 systems) or X81

¥Customer Controlled Routing with access to Interactive Voice Response (IVR) applications: X11 Release 18 (or later)

Following is a minimum software requirement compatibility matrix for the Meridian Link/CCR application.

Table 4

X11 software compatibility matrix

Application	Rls. 17	Rls. 18	Rls. 19	Rls. 20	Rls. 21	Rls. 22-24
Meridian Link 4B	Yes	Yes	Yes	Yes	Yes	Yes
and CCR 3B
CCR 3B	Yes	Yes	Yes	Yes	Yes	Yes
Meridian Link 5	No	No	Yes	Yes	Yes	Yes
and CCR 3B
Meridian Link 5	No	No	Yes	Yes	Yes	Yes
Upissue and CCR 3B
Meridian Link 5C and	No	No	Yes	Yes	Yes	Yes
CCR 3C

The following software packages (and their prerequisites) are required for Customer Controlled Routing:

¥Basic ACD (packages 40, 41, and 45)

¥Command and Status Link (CSL) (package 77)

¥Enhanced ACD Routing (package 214)

¥Customer Controlled Routing (package 215)

553-3202-210 Standard October 1998