Meridian America Link/Customer Controlled Routing manual Byth, Ovth, Acnt

Models: Link/Customer Controlled Routing

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348Chapter 12: Meridian 1 configuration for Meridian Link/CCR

Table 130

LD 23ÑDefine CDNs (continued)

Prompt

Response

Comment

 

 

 

BYTH

(0)Ð2047

Busy Threshold indicates the number of

 

 

calls waiting in a controlled CDN before a

 

 

monitoring supervisor or agentÕs DWC key

 

 

would begin flashing to indicate that the

 

 

CDN was busy. Note that calls would be

 

 

handled normally; only the DWC key lamp is

 

 

affected by the CWTH, BYTH, and OVTH

 

 

values.

OVTH

0Ð(2047)

Overflow Threshold indicates the number of

 

 

calls waiting in a control CDN before a

 

 

monitoring supervisorÕs or agentÕs DWC light

 

 

would wink to indicate that the CDN was in

 

 

ÒoverflowÓ state. Note that the calls will be

 

 

handled normally; only the DWC key lamp is

 

 

affected by the CWTH, BYTH, and OVTH

 

 

values.

ACNT

xxxx

Account default activity code

REQ

NEW, CHG,

Either define another CDN or exit the

 

END

overlay, saving changes

 

 

 

 

 

Ñ end Ñ

 

 

 

553-3202-210 Standard October 1998

Page 366
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Meridian America Link/Customer Controlled Routing manual Byth, Ovth, Acnt