Meridian America Link/Customer Controlled Routing manual Using Edit Voice for the first time

Chapter 18: Acceptance testing 531

Using Edit Voice for the first time

The first time the editvoice command is run, it prompts you to create a VPE.PRO file. If someone else has already been using Edit Voice for another application, you must use the maint filedelete command to delete the existing VPE.PRO file before you start your session.

When creating your VPE.PRO file, Edit Voice prompts you for the mailbox number (the mailbox you created earlier, for your application), the mailbox password (which normally defaults to the same as the mailbox number), and the phone you want to record from.

Example of customer account balance query

If your application wants to obtain a customerÕs account number and read back the customerÕs current balance, the prompts might look like those in Figure 296 and the session might resemble the Play Voice example session in Figure 297.

Figure 296

Example of voice segment file

AddBalFile

Seg 1:Please enter your account number.

Seg 2:Your current balance is...

Seg 3:...dollars and...

Seg 4:...cents.

Seg 5:...One...

Seg 6:...Two...

Seg 7:...Three...

¥

¥

¥

Seg 13:...Nine...

Seg 14:...no...

Seg 15:...thousand...

Seg 16:...hundred

Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide