Meridian America Link/Customer Controlled Routing manual Index, 559

Models: Link/Customer Controlled Routing

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559

Index

A

A/B switchbox connecting 276

sharing system consoles 276 switching applications 277

ACC card description. 68 indicators 68

acceptance testing 527

ACD see Automatic Call Distribution (ACD)

ACD DN configuring 344 defining default 344 defining IVR handling 345 definition 554

to the VSDN Table 364 ACD telephones

defining as AST 337 active status change event 330 adapter board 78

adding

channels to Meridian Mail 367 connection to Meridian Mail 255 Meridian Mail 364

new mailbox 368

voice processing capability 255

administration CCR 33 administrator

Meridian Link 17

AEM see Application Equipment

Module (AEM)

configuration 35 agent login ID 15

AM see Application Module (AM) AML 299, see Application Module Link

(AML)

Application Equipment Module (AEM) configuration 19

definition 553 power 53

Application Module (AM) cable requirements 216

cabling to external equipment 227 components 54

definition 553 description 50 field-replaceable items 545 front view 56

hardware upgrade paths 51, 52 installation overview 88 installing 125

power supply 79

projected component failure rates 550 rear view 57

Meridian Link Release 5C/CCR Release 3CInstallation and Upgrade Guide

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Meridian America Link/Customer Controlled Routing manual Index, 559