Meridian America Link/Customer Controlled Routing manual Configure Control DNs CCR

346Chapter 12: Meridian 1 configuration for Meridian Link/CCR

Configure Control DNs (CCR)

A Control DN (CDN) is a specialized ACD queue that has no agents. One CDN is required for each CCR script.

A CDN in controlled mode offers control of calls to applications. A CDN when not in controlled mode is essentially the same as a CDN used in Enhanced ACD Routing (EAR), so the CDN/EAR parameters should be programmed in the same way other EAR CDNs are programmed at that site. The CDN/EAR parameters are the following prompts: FRRT, FRT, SPRT, SRT, FROA, MURT, DFDN, CEIL, RPRT, CWTH, BYTH, and OVTH.

IMPORTANT

CDNs must be configured on the MeridianÊ1 before you start scripting in CCR. If they do not exist, any variables or associations you set up in CCR will be lost.

Table 130

LD 23ÑDefine CDNs

Prompt	Response	Comment
REQ	NEW, CHG	New or change
TYPE	CDN	Control DN for Enhanced ACD Routing
		(EAR) calls
CUST	0Ð99	Customer number
CDN	nnnn	Control DN number
FRRT	0Ð511	First RAN route number for EAR
FRT	0Ð2044	Seconds before unanswered EAR calls are
		connected to first RAN
SRRT	0Ð511	Second RAN route number for EAR
SRT	0Ð2044	Seconds before unanswered calls are
		connected to second RAN

ÑcontinuedÑ

553-3202-210 Standard October 1998