Meridian America Link/Customer Controlled Routing Meridian 1 configuration for Meridian Link/CCR

332Chapter 12: Meridian 1 configuration for Meridian Link/CCR

initiate a conference, the application receives a StatusChange hold message.

¥Retrieve also known as Restore, notifies the application when the set that had invoked Hold retrieves the original call and becomes active again.

The status change messages sent from Meridian 1 are defined in groups. Group 0 is predefined to contain no messages, and group 1 is predefined to contain all messages; the remaining groups are defined by the user. Status events are assigned to status message groups on a per customer basis in LD 15.

The status change messages on non-ACD DNs are reported to the server defined at the VSID prompt in LD 15. For ACD DNs, these messages are reported to the server defined at the VSID prompt in LD 23. However, for most applications, the server defined in LD 15 is the same as the server defined in LD 23.

Any individual telephone that is designated as an associated set (AST) can be assigned to one of the status message groups in LD 10 (single-line telephones) or LD 11 (multi-line telephones) by responding to the IAPG prompt. Each telephone belongs to only one group. Only the status change events defined in the group assigned to a telephone are reported. The status change events can be reported for all DNs defined as associated sets.

An AST can be controlled by a host application over the Meridian Link. A telephone must be configured as AST in LD 10 or LD 11 before a host application can issue call processing requests (such as transfer, conference, answer) or receive event reports on behalf of the telephone (such as status change). For multi-line telephones, up to two DNs can be configured as AST. For multiple appearance DNs (MADNs), the first DN to be configured is identified as the associated set.

553-3202-210 Standard October 1998