Analog Communications Interface (ACI)
Aspire Software Manual Features 93
Related Features
Automatic Call Distribution (ACD)
ACD agents which are logged on can be recorded.
Background Music
ACI software ports cannot be Background Music music sources.
Door Box
If a 2PGDAD circuit is used for ACI, it can not be used for a Door Box.
Hotline
Music on Hold ACI software ports can be Music on Hold music sources.
One-Touch Calling
An extension can have One-Touch Keys for ACI software ports. The gives the extension user:
- One touch access to external music
- One touch External Paging
- One touch loud ringer control
Paging, External
ACI software ports can provide External Paging with control, independent of the External
Paging circuits on the NTCPU PCB. If a 2PGDAD circuit is used for ACI, it can not be used
for External Page.
Operation
To call an ACI software port:
1. Press idle CALL key.
2. Dial ACI software port extension number.
OR
Dial ACI Department Group extension number.
OR
Press One-Touch Key for ACI extension or Department Group.
After you call an ACI software port:
If the port is set for input (Program 33-01-01=1) and a music source is connected, you hear
music.
OR
If the port is set for output (Program 33-01-01=2) and External Paging is connected, you can
page into the external zone.
OR
If the port is set for output (Program 33-01-01=2) and a loud ringer is connected, you activate
the loud ringer.
To manually record a call an ACI software port:
1. While on a call, press the ACI Conversation Record Key (PGM 15-07 or SC 851: 69 + 0).
The key’s LED will be lit when recording.
2. To stop recording, press the ACI Conversation Record Key once again.
The key’s LED will be off when recording has stopped.