NEC 5 - page 646

Voice Response System (VRS)

628 ◆Features Aspire Software Manual

For example, John Smith could record a Personal Greeting that says:

“Hello, this is John Smith. I am away from my phone right now but please hold on while I am auto-

matically paged.”

The prerecorded Paging announcement could say:

“John Smith, you have a call waiting on your line.”

The incoming caller hears the ﬁrst message and listens to Music on Hold while the system broad-

casts the second message. John Smith could then walk to any phone and pick up his call. If John

doesn’t pick up the call, the Page periodically repeats.

Park and Page follows the rules for Personal Greeting for All Calls, immediately rerouted. This

means that Park and Page will activate for ringing Intercom calls, DID calls and DISA calls. It will

also activate for calls transferred from the Automated Attendant. Additionally, calls from the Auto-

mated Attendant follow Automatic Overﬂow routing if not picked up. Park and Page will activate

for transferred outside calls but not play the Personal Greeting to the caller. If a call comes in when

the speciﬁed Page zone is busy, the system broadcasts the announcement when the zone becomes

free.

Automated Attendant (Operator Assistance)

Automated Attendant automatically answers outside calls, plays a prerecorded greeting and then

lets the outside callers directly dial system extensions, Department Calling Groups and Voice Mail.

Automated Attendant provides immediate answering and routing of outside calls without the need

for an operator or dispatcher. Automated Attendant provides:

●Single Digit Dialing

Single Digit Dialing allows Automated Attendant callers to dial extensions, Department Call-

ing Groups, and Voice Mail by pressing a single digit. For example, your Automated Atten-

dant can greet calls with, “Thank you for calling. To place an order, dial 1. To check on an

existing order, dial 2. To speak with an operator, dial 0.” You can set up single digit dialing

for each VRS Message programmed to answer outside calls via the Automated Attendant.

This allows you to set up day/night/holiday greetings or unique greetings for each incoming

trunk. (Keep in mind that, with a default system, if you assign destinations to digits 3, 4 and 5,

outside callers will not be able to dial system extensions.)

●Simultaneous Call Answering

With VRS installed, the Automated Attendant can answer up to 16 calls simultaneously.

●Flexible Routing

The outside caller can directly dial any system extension, Department Calling Group or Voice

Mail. If the caller dials a busy extension, Automated Attendant allows them to dial another

extension or wait for the busy extension to become free.

●Automatic Overﬂow

Automatic Overﬂow can automatically redirect a call if it can’t go through. This can happen if

all VRS ports are busy, if the called extension doesn’t answer, or if the caller misdials or waits

too long to dial. (This would occur if the caller is using a dial pulse telephone.) When the call

overﬂows, it rings a designated Ring Group or the Voice Mail system.

●Programmable Automated Attendant Greetings

You can record a different greeting for each trunk answered by the Automated Attendant. The

greetings can be different in the day, at night or on holidays or weekends. You can also have a

special greeting if the caller misdials. You record the greetings just the way you want. For

example, “Dial the three-digit extension number you wish to reach, dial 500 for Sales or dial

600 for Customer Service.” When assigning and recording Automated Attendant greetings,

you can choose among the 48 VRS messages.