Department Calling
270 ◆Features Aspire Software Manual
➻16-01-05 : Department Group Basic Data Setup - Department Group All Ring Mode
Operation
Set if all members of the group should ring automatically (1) or through the use of the service
code defined in Program 11-12-09 (0). Selecting automatic will override the settings of Pro-
grams 16-01-03 and 16-01-04.
➻16-01-07 : Department Group Basic Data Setup - Call Recall Restriction for STG
Set if a transferred call to the pilot number should recall (0) or camp on (1) to the busy or idle
Department Group.
➻16-01-08 : Department Group Basic Data Setup - Queuing for Department Group Calls
To have Department Group calls queue when busy, set this entry to “1” (0=no queuing,
1=queuing) for a Department Group.
This program allows entries of 1-32, however, the system accepts any entry other than “0” as
to allow queuing.
➻16-01-09 : Department Group Basic Data Setup - Department Hunting No Answer Time
Set how long a call will ring a Department Group extension before hunting occurs.
➻16-01-10 : Department Group Basic Data Setup - Hunt Type
Set the type of hunting for each Department Group:
0- No queuing
1- Hunting When Busy
2- Hunting When Not Answered
3- Hunting When Busy or No Answer
➻16-02-01 : Department Group Assignment for Extensions
Assign extensions to Department Groups and set the priority assignment.
➪Aspire S: Department Groups 1-8
➪Aspire: Department Groups 1-64
➻16-03-01 : Secondary Department Group Assignment for Extensions
Use this program to assign extensions to multiple Department Groups and set the priority
assignment. Each Secondary Department Group can have up to 16 extensions assigned.
➪Aspire S: Department Groups 1-8
➪Aspire: Department Groups 1-64
➻20-06-01 : Class of Service for Extensions
Assign a Class Of Service (1-15) to an extension.
➻20-11-17 : Class of Service Options (Hold/Transfer Service) - Set/Cancel Department
Group Trunk-to-Trunk Forwarding
In an extension’s Class of Service, allow (1) or prevent (0) an extension from using the imme-
diate automatic transfer of ICM and transferred calls to the Department Groups feature.
➻20-13-14 : Class of Service Options (Supplementary Service) - Department Calling
In an extension’s Class of Service, allow (1) or prevent (0) extensions from receiving Depart-
ment Calls when the pilot number is dialed.
➻22-02-01 : Incoming Call Trunk Setup
If you want a trunk to be a DIL to a Department Group, assign Service Type 4 for each Night
Service Mode. Also see 22-07 below.
➻22-07-01 : DIL Assignment
For each trunk assigned Service Type 4 in 22-02 above, assign the DIL destination as the
Department Group pilot number (as assigned in Program 11-07-01).
➪Aspire S: Department Groups 1-8
➪Aspire: Department Groups 1-64
➻24-02-05 : System Options for Transfer - Transfer to Busy Department Group Recall
Timer
After a trunk is unscreen transferred to a busy Department Group, this timer will start. If the
call is not answered, it will recall the originator. Determine how long the call should ring
before recalling (0-64800 seconds).