Department Calling
Aspire Software Manual Features ◆271
➻24-02-08 : System Options for Transfer - Delayed Transfer Timer for All Department
Groups
Determine how long a call should ring a Department Group before transferring the call (0-
64800 seconds).
➻24-05-01 : Department Group Transfer Target Setup
Assign the Abbreviated Dialing bin to each Department Group to hold the destination for the
immediate automatic transfer of ICM and transferred calls to the Department Group feature.
Related Features
Automatic Call Distribution (ACD)
Set up hunting as required for ACD.
Call Forwarding
Extensions within a Department Group which have Call Forwarding enabled will not be
included in the call hunt. The extension to which the user is forwarded will not receive the
hunted calls.
Department Step Calling
Easily step call to an idle Department Group member if the member called is busy.
Multiple Directory Numbers / Call Coverage
A virtual extension can be programmed allowing a Call Coverage key to receive multiple calls
which can camp on to the extension - no analog port is required.
Transfer
An extension user can Transfer a call to a Department Group master number. If unanswered,
the call will recall the transferring extension after the Transfer Recall Time (Program 24-02-
04).
Voice Mail
Voice mail uses one Department Group for voice mail.
Voice Response System (VRS)
Refer to the VRS feature for details on using VRS overflow.