Automatic Call Distribution (ACD)
Aspire Software Manual Features ◆123
The system can now allow either an off-premise number (using a programmed Abbreviated Dial
number) or incoming ring group for the ACD Overflow Transfer destination.
Notes:
●When using Off-Premise Overflow transfer and if all trunks are busy, the system will set the
ACD Overflow Timer again and wait to retry. When this occurs, the queue information of this
call will be set to the oldest queue.
●Once the Overflow call has successfully transferred to the Off-Premise or ring group, the call
is removed from the retry queue.
●Once the Overflow call has successfully transferred to the Off-Premise or ring group, the sys-
tem will notify the ACD-MIS that the call was abandoned by the caller.
●If the user programmed Overflow Transfer to the ring group which is used by the other ACD
group, the system will notify ACD-MIS with new call information. Therefore, the ACD-MIS
will count the transferred call as new call.
For more on Automatic Call Distribution, refer to the ACD Manual (P/N 0893202).
Conditions
Refer to the ACD Manual (P/N 0893202).
Default Setting
Refer to the ACD Manual (P/N 0893202).